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Member Since Sep 15, 2009 3 posts
faces
Sep 22 2009 at 14:01
Hi there
Is updating Oanda still not working? Does it depend on you to fix it or do we have to do anything different? Like use the old history version or something? Thanks |
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Member Since Jul 31, 2009 1033 posts
Ethan (Staff)
Sep 22 2009 at 15:05
To answer your question - yes and no.
Although Oanda servers are working, they are working slowly and for large amount of history records the connection breaks on our side if it's not finished fetching the data within several minutes. We are currently working on a solution, and it should be fixed later this week. Try to add your account as most Oanda accounts are not affected by this issue. Thank you. Got a question? Need help? Send me a message! |
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Member Since Oct 01, 2009 3 posts
skatelate
Oct 01 2009 at 19:18
Is it possible to track only from a certain point of an account using the history? For example, I started over on a demo this week but the data continuously tracks old performance. Any ideas?
thanks. Never Afraid to Take A Hit. |
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Member Since Jul 31, 2009 1033 posts
Ethan (Staff)
Oct 04 2009 at 12:29
skatelate posted: Is it possible to track only from a certain point of an account using the history? For example, I started over on a demo this week but the data continuously tracks old performance. Any ideas? thanks. We are working on a solution. Thank you. Got a question? Need help? Send me a message! |
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Member Since Oct 01, 2009 3 posts
skatelate
Oct 07 2009 at 15:43
Thanks! Would you mind posting whenever it is fixed?
Many thanks. Never Afraid to Take A Hit. |
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Member Since Sep 28, 2009 1 posts
FPFX
Oct 09 2009 at 19:20
(edited Oct 09 2009 at 19:23 )
Strange. When I copy the link and paste in the settings connection fails. When I change the last character (for instance w in v) the update starts and to my wondering works.....
and then I change the character to the original and then it works again...sometimes though I have to try serveral times... may I will go back to my own analysis in Excel... |
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Member Since Jul 31, 2009 1033 posts
Ethan (Staff)
Oct 10 2009 at 08:52
FPFX posted: Strange. When I copy the link and paste in the settings connection fails. When I change the last character (for instance w in v) the update starts and to my wondering works..... and then I change the character to the original and then it works again...sometimes though I have to try serveral times... may I will go back to my own analysis in Excel... FPFX, the scenario you've described is actually impossible. You must provide the link exactly as shown in your browser, or else the connection to Oanda's servers will not be established. If you're still having issues, contact us privately and we'll resolve your issue as soon as possible. Got a question? Need help? Send me a message! |
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Member Since Sep 09, 2009 20 posts
Martin Leidel (Xaron)
Oct 12 2009 at 18:41
Dear staff, I can confirm what FPFX posted. Sometimes(!) if I post a fresh history link I get a Failed after that Pending message. If I now remove one character at the end, I get an Active after Pending. That's rather strange.
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Member Since Jul 31, 2009 1033 posts
Ethan (Staff)
Oct 12 2009 at 18:54
Martin, we're currently trying to resolve it.
Let us know if it happens again by sending a private message. Thank you. Got a question? Need help? Send me a message! |
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Member Since Sep 09, 2009 20 posts
Martin Leidel (Xaron)
Oct 12 2009 at 18:58
Alright, will do it. Thanks for your great and really lighting fast support. :) Keep up the good work!
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