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Member Since Sep 01, 2009 11 posts
benito91
Sep 01 2009 at 17:55
hi, i'm new to your service but i found it very good... but i have a problem..
My stats doesn't update itself every 5 minutes (even if in my metatrader log there was no error on publishing... but now on you site said that last update was 40 minutes ago... why? |
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Member Since Jul 31, 2009 1049 posts
Ethan (Staff)
Sep 01 2009 at 18:08
(edited Sep 01 2009 at 18:09 )
Benito91, we are now investigating this and will update you on any findings.
Got a question? Need help? Send me a message! |
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Member Since Jul 31, 2009 1049 posts
Ethan (Staff)
Sep 01 2009 at 19:30
We have located and resolved the issue.
Thank you for your patience. Got a question? Need help? Send me a message! |
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Member Since Sep 01, 2009 11 posts
benito91
Sep 01 2009 at 20:04
Staff posted: We have located and resolved the issue. Thank you for your patience. you are welcome :) |
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Member Since Nov 10, 2009 2 posts
TAsystems
Nov 11 2009 at 18:11
(edited Nov 11 2009 at 18:26 )
Hi, I have the problem, my statement does not update itself every 5 minutes. And another problem - even if in MT4 there are some open trades, they were not published on my page. But I saw the 'Equity' change. It connected only with one of my account. Probably I make mistakes somewhere.
'my statement does not update itself every 5 minutes' - If I am not mistaken, my MT should be opened and after that my account would be updated. If it is should be so, then I have understood my mistake according to my first question. |
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Member Since Jul 31, 2009 1049 posts
Ethan (Staff)
Nov 11 2009 at 18:26
TAsystems, please contact us privately if still having issues.
We've just checked your accounts and everything seems to be working fine. Got a question? Need help? Send me a message! |
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Member Since Nov 10, 2009 2 posts
TAsystems
Nov 11 2009 at 21:14
Thanks for your support, I'll try to sort it out.
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Member Since Sep 05, 2009 90 posts
PeterFM
Nov 16 2009 at 20:54
Hi Staff
I see that it's been several hours since my stats have update - any clues? All I need is Support and Resistance |
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Member Since Jul 31, 2009 1049 posts
Ethan (Staff)
Nov 16 2009 at 21:00
PeterFM posted: Hi Staff I see that it's been several hours since my stats have update - any clues? You've been contacted privately. Got a question? Need help? Send me a message! |
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Member Since Nov 13, 2009 13 posts
lucianccc
Nov 19 2009 at 16:09
I click edit on my account, update my leverage info then click save, everything goes smooth no err or anything but it doesn't update :)
Thanks |
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