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Update Problems
ralpharr2001

Member Since Aug 30, 2009  4 posts ralpharr2001 Sep 08 2009 at 17:15
My live account has not updated since yesterday. I had simlar problems with my demo account but after restarting the demo MT4 it updated. I have restarted my live MT4 but it still will not update.

All the information in publisher is as per your instructions and the journal says publisher is ok.

Suggestions?

The greatest barrier to success is the fear of failure. Go confidently in the direction of your dreams. Live the life you imagined.
Staff

Member Since Jul 31, 2009  1256 posts Ethan (Staff) Sep 08 2009 at 17:35
Please check your account now.
You've probably tried to upload from a different account which has locked your account on our side.

Thank you.

ralpharr2001

Member Since Aug 30, 2009  4 posts ralpharr2001 Sep 08 2009 at 17:39
Thanks, its updated now. Not sure what i did to lock it up at your end.

Have a great day <img src='' alt='smiley'/>

The greatest barrier to success is the fear of failure. Go confidently in the direction of your dreams. Live the life you imagined.
kyuzo

Member Since Sep 07, 2009  4 posts kyuzo (kyuzo) Sep 09 2009 at 00:46 (edited Sep 09 2009 at 00:46 )
i just put in a new one today, second time since i signed up yesterday since connection status under settings 'FAILED'. how often do we need to provide the history URL? Do we need to do provide the history URL every x period of time? my account is with oanda.

thanks!

what you put out is what you get back
pavelr

Member Since Jul 31, 2009  37 posts pavelr Sep 09 2009 at 05:18
kyuzo,

check out the help section - http://www.myfxbook.com/help:
'Your account's data will be updated automatically every 60 minutes, until the end of the day, at midnight (GMT).
When the history link expires, to resume the data retireval process you will be required to provide a new history link.'

under the 'How to add an Oanda account?'

so you probablly will need to update the url each day...

Staff

Member Since Jul 31, 2009  1256 posts Ethan (Staff) Sep 09 2009 at 06:41
Hello kyuzo,

As pavelr suggested, you will indeed have to provide a fresh history link for each new day, as it expires on Oanda's side daily.

We are working to improve this, and we'll let you know when it changes.

Thank you.

kyuzo

Member Since Sep 07, 2009  4 posts kyuzo (kyuzo) Sep 09 2009 at 07:28
i reported a bug yesterday, it got fixed, and now i have the same issue.

under portfolio, on the market analytics box is a monthly gains histogram. for sept 2009, it shows a -47% loss, which is an error. I have attached a screen shot of this. Does it have something to do with the data retrieval process and that i should provide a new history link?

thank you for your help.
cheers!

<a href= target='_blank'><img src= /></a>
Attachments:

what you put out is what you get back
kyuzo

Member Since Sep 07, 2009  4 posts kyuzo (kyuzo) Sep 09 2009 at 07:31
...and one more thing. In my portfolio page, under the trading activity box, open trades tab. it shows that i have open positions, which i don't. The date on the trades show they were made months ago. Looking at my trading platform, I do not have any positions open.

thanks again.

what you put out is what you get back
kyuzo

Member Since Sep 07, 2009  4 posts kyuzo (kyuzo) Sep 09 2009 at 07:33 (edited Sep 09 2009 at 07:35 )
here is a screenshot of that issue...

<a href= target='_blank'><img src= /></a>
Attachments:

what you put out is what you get back
Staff

Member Since Jul 31, 2009  1256 posts Ethan (Staff) Sep 09 2009 at 08:55
Kyuzo, please check your private messages.

For future reference, please contact us directly, as we'll be able to respond much quicker.

Thank you.

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