Be aware when you buy any product from this people...think twice

   I am trying to get my refund for almost 3 weeks without any success. Please see bellow the emails that I have sent and the emails I have received from them.
   I did not received the money or at least a confirmation that a transfer was done, and of course that they have removed now my license for this THOR EA.
   The payment was done via Bank Transfer...and I have already provided the my bank account information on 24.02.2012, and since then not a single word from their side.
   I have contacted the Police regarding this topic and I hope they can solve something, that´s why I am asking you to be very careful with this people.
   

  From: ****
To: 'support@forexthor.com' <support@forexthor.com>
Sent: Sunday, 12 February 2012, 16:25
Subject: Refound

Hello,

   I would like to receive back my money. Please let me know when you will transfer the money into my Paypal account. Thank you in advance.

Best Regards

From: 'support@forexthor.com' <support@forexthor.com>
To: ******>
Sent: Monday, 13 February 2012, 7:59
Subject: Re: Refound

Hello *****,
Thank you for your email.
Please contact us through Plimus in order initiate the refund or contact support@plimus.com regarding the refund.
Feel free to contact me with additional questions.
Best Regards,
Andrew | Forex Thor - The ultimative Forex System | www.forexthor.com


From: *****>
To: 'support@plimus.com' <support@plimus.com>
Sent: Tuesday, 14 February 2012, 22:06
Subject: Fw: Refound

Hello,

   I would like to receive a refund for my purchase. Please let me know the next steps. Thank you.

'Payment Details:
                                            Order Reference Number: *******
                                                    Account Number: *******
                                                      Order Date: 24 Dec 2011'


Best regards,


From: Plimus Support <support@plimus.com>
To: *******>
Sent: Wednesday, 15 February 2012, 9:40
Subject: Re: [Ticket#2012021410026152] Refound

Hello,

Thank you for your email.

We have received your email and have read it over carefully. Unfortunately we are unable to assist you with your inquiry.

Plimus is a third party under contract with the vendor/manufacturer of this product to process orders and collect payments only. We do not have specific information about the product or have the authority to make decisions about discounts, refunds or any other product related issues.

You may contact the vendor/manufacturer directly at < support@forexthor.com > for comments regarding their products or to request any technical support.

Regards,
Abby-Plimus Support

From: ********>
To: support@forexthor.com
Cc: support@plimus.com
Sent: Wednesday, 15 February 2012, 21:29
Subject: Fw: Re: [Ticket#2012021410026152] Refound

Hello Thor support,

Why are you telling me to contact Plimus support when it's your job to refund the money? Please don't start to ping-pong with me because I am already starting to regret that I bought your product. Let's be correct. Thank you.

Best Regards,


From: 'support@forexthor.com' <support@forexthor.com>
To: *******
Sent: Friday, 17 February 2012, 8:12
Subject: Re: Fw: Re: [Ticket#2012021410026152] Refound

Dear ******,
Thank you for your email.
We understand your concern and it is reasonable.
The main problem in this situation is that Plimus has recently blocked all forex related vendors together with an access to our vendor's account. So we are not able to manage our clients' orders.
That is why we recommended you to contact Plimus support.
 Best Regards,
Andrew | Forex Thor - The ultimative Forex System | www.forexthor.com


________________________________________
From: Plimus Support <support@plimus.com>
To: *******>
Sent: Wednesday, 22 February 2012, 23:09
Subject: Re: [Ticket#2012022010002497] New Order for 1 license of Thor Forex-Ultimate Version, ********* (Ref. # 43566519)

Hello,

We can provide an immediate refund. Since you paid with a Bank Transfer, we need the information below so we can return the funds to your account:

Bank transfer information

Regards,
Debbie-Plimus Support

02/22/2012 11:21 - ***** wrote:
Dear Ron-Plimus Vendor Support
 
   I have not been contacted until now by anyone ('I have forward it to our customer support to contact **** and ask her for the intended details') . Please tell me what information do you need and I can provide you directly so we can avoid further complications from which we all have to lose. I really don´t get it from where all this lack of professionalism and such a bad customer service, really even now I can´t believe what is happening here .
  Any way I have contacted already the Police and they advised me to wait until the end of this week (since I told the about the bellow email sent by you) to see if I will receive the money back from you, and if not after that I can proceed with the next steps.
   Also to the people from ForexThor, if you where really professional people you could have done this 'behind the curtain' between you and Plimus without involving the costumer in the problems between you two. Please take this as an advise for the next unfortunate client.
   Thank you very much for your time, I have nothing personal with you and I hope you can understand the situation in which we are standing.
 
 
 
Best Regards,
*********

From: *************>
To: Plimus Support <support@plimus.com>
Sent: Tuesday, 28 February 2012, 17:15
Subject: Re: [Ticket#2012022010002497] New Order for 1 license of Thor Forex-Ultimate Version, ************ (Ref. # 43566519)

Hello,

   Have you transferred the money to my bank account?


Best Regards,
 ****************

   fughe posted:
   Why would you even want to get a refund? Thor is profitable.


    :)) Good joke. Maybe for you it is profitable. Anyway it is my right to ask for a refund in the first 90 days , and I did this....and look how serious this guys are !!!

    From your comment it looks that you are an 'insider'

    I just posted these emails so that people find out how this guys are treating their clients. If you think something else it is your right and I don´t blame you for this.

In all honesty, i really don't care if you believe me that Thor is profitable. I have posted a real money account so people can see how my account is doing and decide if they want to give Thor a try. You don't, that is your perogative. As for me, i will just continue making money.

Cheers!

The problem may actually be the payment provider. Shortly after I purchased my copy, Plimus decided that they would no longer handle any forex related sales. I know that caused a lot of trouble for many different people.

   fughe posted:
   Oh yeah.....one other thing.... They may have initiated the bank wire transfer and you just haven't received it yet. Sometimes it can take nearly two weeks for those to go through.


Common think rational...if it was like this the would have sent a confirmation email, as you can see I have asked them on 28.02.2012. And anyway it is in their interest to inform the client about the financial status, and also from here you can see that this a company with few incompetent people.

  Really I don´t care about the problems between them, if they were really acting like Pro they would have refund me the money and after that negotiate with Plimus.

  Who have a rational thinking can understand what is really happening here.