Seems a lazy way of issuing refunds, and a very slow way too.

Hi

Mr Ben Scoobert

You just wrote that it is a very lazy way to issue refunds, well Mr RioHondoFX,, is putting reviews here and answering back to UCVHOST here but is not providing the transaction id of his payment nor is he providing any ticket id where he had put in a request for a refund. So all we can answer is that put in a dispute if you think we will not refund your money. We cant be more straight forward then this that we are asking you to put in a dispute or a charge back.

THIS CLEARLY SHOWS THAT YOU DO NOT HAVE ONE AND PUTTING REVIEWS TO DEFAME UCVHOST ONE AFTER THE OTHER (MT ADITYA CHANDRA WE KNOW IT IS YOU, WE HAVE YOUR MOBILE NUMBER ALSO WHICH YOU HAVE USED TO PUT IN REVIEWS ON ONE OF THESE SITES' SO WAIT THE POLICE WOULD SOON COME TO CATCH YOU.

RioHondaFX please give us your ticket id or transaction id or else stop all these reviews as a legal action would be taken now.

you are saying money back guarantee is fake, then you say we had to refund only,,, GIVE US THE ID SO AS TO PROVE US WRONG AND THE MONEY BACK GUARANTEE FAKE,, else it will prove that your reviews and not our policy is fake.

and to prove that we do give refunds here is a copy of one of them (THIS IS ONE OF THE RECENT REFUNDS SENT THROUGH UCVHOST VIA PAYPAL)

here is the payment transaction id - 4RF15701CK283743G

Date Type Status Details Gross Fee Net
 25-Dec-2011 Payment From J J RefundedYou have refunded this payment in full.You have refunded this payment in full. Details $53.50 USD -$2.01 USD $51.49 USD

here is the refund

02-Jan-2012 Refund Completed ... -$53.50 USD $2.01 USD -$51.49 USD

We have substantiated our comment with the transaction id also, now PLEASE YOUR TRANSACTION ID PLEASE ELSE ALL YOUR REVIEWS WILL BE DEEMED AS FALSE.

you can also very well check the dates, the day we got payment and when it was refunded. (in a weeks time after putting in a request we refund payments after completing all the formalities.

Issue resolved thru ongoing PayPal dispute process. Refund received.

   SupportUCVHOST posted:
   SEE WE TOLD YOU ,, YOU WILL NEVER LOSE YOUR MONEY IF YOU ARE TRADING WITH UCVHOST

YOUR MONEY IS ALWAYS SECURED AS WE ARE GOVERNED BY VARIOUS LEGAL BODIES LIKE PAYPAL AND WORLDPAY

SO NEVER BE WORRIED, IF YOU HAVE ANY DELAY IN PROCESSING THEN DO NOT GET HASSLED, YOU WILL DEFINITELY GET YOUR MONEY

THANKS FOR YOUR PATIENCE

SUPPORT UCVHOST


I have been going thru some of the same issue with this people as well. Everything that these customers complain about are true. Your customer service is poor and you keep rebooting the server without any notice.
You are charging more for your service without even letting me know in advance.

I am giving you a change to fix my account if not I will start posting negative reviews.

Before you start with the crap about people trying to defame your company, I am in America. Here the customers has the right t review your company and warn others about your practice. This is not defamation. It is a public service. If you want good review then provide good service

I am a simple user,..I dot have a hosting company. So think carefully before you respond to this message.

I have sent a ticket to your support email address because your rep told me that was the only way to have this handle. I will be waiting for another 24 hours for a response.
Once I get a response, I will will decide if I want to continue with this discussion or not.