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Członek od Sep 07, 2009 2 postów
bobby (forexlex)
Sep 08 2009 at 09:05
Hi,
I have add 5 accounts. 3 of them have connection problems and the connection status is still pending afhter 16 hours. FTP settings are correct however MT4 give me a login faileur: 'error connecting to: ftp.myfxbook.com2121 |
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Członek od Jul 31, 2009 1126 postów
Ethan (Staff)
Sep 08 2009 at 09:10
(zmieniany Sep 08 2009 at 09:11 )
Hello bobby,
Have you followed the instructions described <a href='http://www.myfxbook.com/help#help_3 Got a question? Need help? Send me a message! |
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Członek od Sep 07, 2009 2 postów
bobby (forexlex)
Sep 08 2009 at 14:09
Hello,
on of the 3 missing connection has be going ok afhter restart MT4 but there are other 2 that still not connects and I followed istructions. Will contact you if it stil not conect the next few hours. thanks |
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Członek od Aug 01, 2009 941 postów
Elkart (Elkart)
Sep 08 2009 at 22:32
I have the same problem sometimes and have to do the restart mt4 as well.
Chang beer is evil. |
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Członek od Sep 15, 2009 3 postów
yesayarb
Sep 17 2009 at 19:12
I have same problem. Restarting did not fix the problem. Is there any different step/procedure if we use VPS?
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Członek od Jul 31, 2009 1126 postów
Ethan (Staff)
Sep 17 2009 at 20:18
Yesayarb, you have been contacted by our support team. Please check your email.
We did receive several complaints regarding this issue - it appears that MetaTrader fails to publish the statement after long periods of continuous publishing (usually several days), and restarting MetaTrader resolves it. However in your case, since restarting didn't help, you've probably configured your publisher incorrectly. Got a question? Need help? Send me a message! |
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Członek od Aug 24, 2009 20 postów
Carlos :P (carlost)
Sep 28 2009 at 17:43
I also have the same problem, I'll not bugging you with a Support ticket, 'coz simes to be a more general problem.
Q: Have you change the IP addres of the FTP server. May be is a problem with DNS ... some changes can take about 48 h. to be full synchronize around the World ps: Sorry if I write with errors... English is not my native. Motto??? Yes a chinese one.... KeeWay Land Cruiser :P |
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Członek od Jul 31, 2009 1126 postów
Ethan (Staff)
Sep 28 2009 at 17:57
(zmieniany Sep 28 2009 at 17:57 )
Carlos, your accounts are not being updated as your MetaTrader 4 platform isn't uploading the statements. Try checking the configuration of the publisher and restarting it.
If you still have any issues, please contact us privately by sending a private message. Thank you. Got a question? Need help? Send me a message! |
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Członek od Jul 31, 2009 1126 postów
Ethan (Staff)
Sep 28 2009 at 18:04
We've just checked our systems and there was indeed an issue on our end, and it's now fixed.
Apologize for any inconvenience casued. Thank you Got a question? Need help? Send me a message! |
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