Review Score
Platform
Pricing
Customer service
Features
Live Spreads

Pepperstone

Minimum deposit ($)
0.0
Commission
3.5
Accepting US clients?
Swap free accounts
Segregated accounts
Interest on margin
Managed accounts
Accounts for money managers (MAM, PAMM)
One click trading
API
OCO orders
Trading over the phone
Hedging allowed
Trailing stops
Mobile trading
Scalping allowed
Bonuses
Demo Accounts
Web based trading
Contests
Decimals
5
Minimum lot size
0.01
Maximum lot size
100.0
Spread
Variable
Broker type
STP, ECN, DMA
Maximal leverage (1:?)
500
Phone
+44203 8074724
Fax
-
Availability
Phone, Chat, Email, Whatsapp, Telegram
Address
Australia: Level 5, 530 Collins Street Melbourne VIC 3000 AUSTRALIA UK: 70 Gracechurch Street, London, United Kingdom EC3V 0HR Dubai: Al Fattan Currency House | Level 15, Office 1502 A, Tower 2 | P.O.Box 482087, DIFC Dubai, United Arab Emirates
Regulation
FCA (UK), CySEC (Cyprus), ASIC (Australia), BaFIN (Germany), SCB (The Bahamas), DFSA (UAE), CMA
Trading Platforms
MetaTrader 4, MetaTrader 5, cTrader, Web Platform, Mobile Platform, AutoTrade
Funding/Withdrawal methods
Wire Transfer, Credit Card, Debit Card, Moneybookers, Paypal, Neteller, UnionPay, Skrill, FasaPay
Account Currency
USD, GBP, EUR, CHF, JPY, NZD, CAD, SGD, HKD, AUD
Languages
English, Spanish, French, German, Portuguese, Italian, Russian, Mandarin, Chinese, Polish, Indonesian, Thai, Arabic, Korean, Urdu, Hindi
Country
Australia
International offices
United Arab Emirates, Australia, The Bahamas, Chile, Cyprus, Germany, Kenya, United Kingdom
Trading platform(s) timezone
(GMT +2:00) South Africa, Jerusalem
Other trading instruments
Indices, Commodities, Energies, Shares, Spread Betting, CFDs, Cryptocurrency, Precious Metals, ETFs
Pepperstone User Reviews
Pepperstone User Reviews
Member Since Sep 26, 2012   23 posts
Aug 06, 2014 at 10:26
Paracelsus66 posted:
On July 10th PEPPERSTONE has slipped a USD/SEK market order by 200+(!), i.e. TWO HUNDRED PLUS PIPS! Seriously! It was a devastating loss with 8 lots.

I could never imagine that a 200+ pips slippage can happen. At least not with Pepperstone. The INVISIBLE spike had never even showed up on their charts! They just filled the order 200+ pips away from the actual market BID/ASK.

Pepperstone's official response: 'This price was a lower tier offered by liquidity providers and as such is not represented on the chart - only top levels of liquidity is displayed.'

How convenient...! In other words they can fill any order at ANY price and get away with it.
I would like to see you post an image of the chart and your balance with the Filling,also you should know that with such pairs ludicrous slippages can happen due to sucky liquidity,so you should be aware of that..
Member Since Feb 04, 2012   85 posts
Aug 06, 2014 at 10:15
On July 10th PEPPERSTONE has slipped a USD/SEK market order by 200+(!), i.e. TWO HUNDRED PLUS PIPS! Seriously! It was a devastating loss with 8 lots.

I could never imagine that a 200+ pips slippage can happen. At least not with Pepperstone. The INVISIBLE spike had never even showed up on their charts! They just filled the order 200+ pips away from the actual market BID/ASK.

Pepperstone's official response: 'This price was a lower tier offered by liquidity providers and as such is not represented on the chart - only top levels of liquidity is displayed.'

How convenient...! In other words they can fill any order at ANY price and get away with it.
dunkdenk
Member Since Oct 16, 2011   85 posts
Jul 18, 2014 at 13:49
Both pepperstone and icm are good 😄
I also have a feeling that somehow they're under one group, I see this from their website structure, their operation procedure, it's too similar, and you can also use broker-to-broker transfer between these two smoothly. I have accounts with both brokers, that's why I have that feeling. 😁
Member Since Oct 20, 2013   136 posts
Jul 18, 2014 at 13:31
Rubbish they have an A & B Book they trade against you their streaming quotes are stale. The best Aussie broker I traded with so far is IC Markets
Member Since Aug 22, 2011   12 posts
Jul 18, 2014 at 07:17
Regulated. Excellent service. Clean, easy to use website. cTrader available. Spreads acceptable. Commissions no worse than anyone else.

Recommended.
Member Since Mar 26, 2014   1 posts
Jul 07, 2014 at 13:48
Up until recently I had 3 accounts with Pepperstone running different EAs (total deposits of around $200,000). I have to say the customer service was excellent every time I had to contact them - and really quick (both by email and using the live chat). Having used other brokers as well, the interface for managing and viewing accounts was pretty slick, and the performance of the accounts compared well. At one point I had both the commission (Razor) and non commission (Edge) accounts running side by side and the Razor account outperformed quite considerably, which begs the question why anyone would want to use the standard account. Anyway, I had to close all accounts as have a better tax free alternative in the UK (spread betting using MT4) - spreads not quite as good but preferential tax position trumps spreads on this occasion. Were it not for this, I would definitely still be with Pepperstone, so FWIW I thoroughly recommend.
Member Since Nov 29, 2013   99 posts
Jul 04, 2014 at 08:53
very bad customer service. they detected me chatting from US IP, and here is the conversation

me : i have question about account details
customer service : your chatting from USA, i can not assist you at all. have great day!

you left the chat room.

oh really? this is guy anti USA or what? im chatting from US VPS goddamn!. he did not even give me chance to say that.
the bigger company the shittier service i guess, they dont give a shit to lose customer.
dunkdenk
Member Since Oct 16, 2011   85 posts
May 18, 2014 at 08:34 (edited May 18, 2014 at 08:35)
robertstahl12 posted:
Market Maker broker, they close my account with scalping EA, dont open account here.

I found you gave comments to 11 brokers within an hour with 10 as bad brokers and 1 as good broker. Just curious, do you really have funds on these 11 brokers which made you able put fair reviews on them? 😐
dunkdenk
Member Since Oct 16, 2011   85 posts
May 18, 2014 at 08:27
robertstahl12 posted:
Market Maker broker, they close my account with scalping EA, dont open account here.

I'm using hft scalping ea and they have no problem with my ea.
Member Since Oct 20, 2013   136 posts
May 18, 2014 at 06:44
what EA where you using
Thweis
Member Since Oct 10, 2013   18 posts
Feb 05, 2014 at 22:50
Pepperstons has a A and B book, they even say this in their terms of use!

They are not true ECN either as they only forward market orders to the ECN grid, same is true for IC Markets.

dunkdenk
Member Since Oct 16, 2011   85 posts
Jan 25, 2014 at 01:39
Irishmist posted:
The spreads are terrible on the Razor account if you add up the commission & swap its higher than FXCM standard account. This can not be true ECN raw feed. They seem to run an A & a B book

I hate it when Brokers place from 0.3 pips to 6.8 pips u see the 0.3 for a split second of the day & you stay trading at 6.8 pips

I did this research long time ago, if you want to find out how much the spread to be equal with pips on their razor account, you just simply enter a trade and find out when you have your position reach BEP, which means when your profits would be $0 after deducted by their commission. I've done this and found it's only around 0.6 pips.

So in your case when the spread is 0.3, then the actual spread (with commission) would be 0.9, this still less than 1pip (or less than 10 pips in 5 digits broker).
Member Since Oct 20, 2013   136 posts
Jan 24, 2014 at 22:42
The spreads are terrible on the Razor account if you add up the commission & swap its higher than FXCM standard account. This can not be true ECN raw feed. They seem to run an A & a B book

I hate it when Brokers place from 0.3 pips to 6.8 pips u see the 0.3 for a split second of the day & you stay trading at 6.8 pips
Member Since Mar 03, 2011   38 posts
Aug 20, 2013 at 14:54 (edited Aug 20, 2013 at 14:56)
trihhnguyen posted:
cobraforex posted:
dunkdenk posted:
cobraforex posted:

Please use true ECN broker ; Dukascopy or MBTrading

Are you a marketer for Dukascopyand MBTrading? You seems aggressively by posting 4 posts promoting Dukascopy and MBTrading. I use HFT EA on this broker and found nothing wrong with them, although they had some problems on their spread and freezing MT4 few years ago, but since early 2012 they did some improvement on their server and now the problems seems already been eliminated (or at least minimized).

And last friday I did my 3rd withdrawal request, and today the money has arrived in my bank account. 😉

Hi dunkdenk,

I am not a marketer for Dukascopy or MBTrading

I just give a warning to traders to be careful with this broker

This is not a true ECN broker. A big cheater

Thanks
They are so good now, guy. The price is the same as Onada and withdraw is ok.
I think you hate them. you just want everyone to go far away.


Hahaha, There is no benefit for me to hate them or anyone. It is a warning about bad slippage pratice
It is your choice to work with them or not. For me, I have found that they are not a real ECN but making false advertisement

In the forex market, there are some True ECN Broker: ICMarkets, OpenFX, Dukascopy and MBTrading, BostonPrimeFX. Trading with them for long enough and then try the above True ECB Brokers, you will know what I mean

Happy Trading
Member Since May 26, 2013   1 posts
Aug 20, 2013 at 14:27
cobraforex posted:
dunkdenk posted:
cobraforex posted:

Please use true ECN broker ; Dukascopy or MBTrading

Are you a marketer for Dukascopyand MBTrading? You seems aggressively by posting 4 posts promoting Dukascopy and MBTrading. I use HFT EA on this broker and found nothing wrong with them, although they had some problems on their spread and freezing MT4 few years ago, but since early 2012 they did some improvement on their server and now the problems seems already been eliminated (or at least minimized).

And last friday I did my 3rd withdrawal request, and today the money has arrived in my bank account. 😉

Hi dunkdenk,

I am not a marketer for Dukascopy or MBTrading

I just give a warning to traders to be careful with this broker

This is not a true ECN broker. A big cheater

Thanks
They are so good now, guy. The price is the same as Onada and withdraw is ok.
I think you hate them. you just want everyone to go far away.
Member Since Mar 03, 2011   38 posts
Aug 12, 2013 at 04:03
dunkdenk posted:
cobraforex posted:

Please use true ECN broker ; Dukascopy or MBTrading

Are you a marketer for Dukascopyand MBTrading? You seems aggressively by posting 4 posts promoting Dukascopy and MBTrading. I use HFT EA on this broker and found nothing wrong with them, although they had some problems on their spread and freezing MT4 few years ago, but since early 2012 they did some improvement on their server and now the problems seems already been eliminated (or at least minimized).

And last friday I did my 3rd withdrawal request, and today the money has arrived in my bank account. 😉

Hi dunkdenk,

I am not a marketer for Dukascopy or MBTrading

I just give a warning to traders to be careful with this broker

This is not a true ECN broker. A big cheater

Thanks
dunkdenk
Member Since Oct 16, 2011   85 posts
Aug 12, 2013 at 03:45
cobraforex posted:

Please use true ECN broker ; Dukascopy or MBTrading

Are you a marketer for Dukascopyand MBTrading? You seems aggressively by posting 4 posts promoting Dukascopy and MBTrading. I use HFT EA on this broker and found nothing wrong with them, although they had some problems on their spread and freezing MT4 few years ago, but since early 2012 they did some improvement on their server and now the problems seems already been eliminated (or at least minimized).

And last friday I did my 3rd withdrawal request, and today the money has arrived in my bank account. 😉
Member Since Mar 03, 2011   38 posts
Aug 12, 2013 at 03:36
haystack posted:
Great New Broker - Just opened my live account and trading is going very well so far.

Hi Haystack,

Big warning, they will pass bad slippage on you but never make you to have a good slippage
I traded the same strategy with them and other ECN broker and found that
This broker is a cheater

Please use true ECN broker ; Dukascopy or MBTrading
Member Since Mar 03, 2011   38 posts
Aug 12, 2013 at 03:33
walker36 posted:
Comıssıon does not make you loose a treade but larger spread does.
I am also plannıng to open a Razor account. If you get verıfıcatıon please let me know.

regrads

Hi Friends,

Big warning, do not trade with this broker. The 2004 to open ECN account and low spear is just a market message
In real trading, bad slippage and low order execution will make your trading cost quite high

Please use other true ECN brokers such as Dukascopy or MBtrading
Member Since Mar 03, 2011   38 posts
Aug 12, 2013 at 03:29
trade4hapi posted:
just another cheater, still slow execution and large slippage. It took 7s to execute an order for an STP/ECN broker. just a joke.

Yes, I do agree. This broker is a cheater
Staying away from them. Use true ECn broker like Dukascopy or MBTrading
Pepperstone User Reviews

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