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fxvm.net
Overall Score: 3.2 / 5
Total Votes: 57
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FXVM Discussion
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Chrisstoff

Member Since Aug 22, 2009  27 posts Chrisstoff Feb 25 2016 at 09:05
ThinkHuge posted:
Chrisstoff posted:
NickMcDonald posted:
Hi Chrisstoff,

I'm sorry to hear you didn't receive a response. I can only assume that your message was never received. I can assure you that we have staff monitoring and responding to client questions 24hrs per day. Both by live chat and email.

Hopefully you can see that we're on the ball by the fact that I've replied to this comment within 2 mins of you posting it.

Please email us with any questions or issues to support@fxvm.net



Hello NickMcDonald and ThinkHuge,

You were really fast in your response here. Congrats to you!

Well, first I contacted you via your website contact form at https://fxvm.net/portal/contact.php on January 27, 2016 around 14:05 GMT. I have no copy of my message and I have not received neither manual nor automated response to that. Then I tried to contact you via your live chat after a couple of hours, I cannot remember the exact time. I waited for your representative on the chat for more than 10 minutes without success. Then I sent you an email to support@fxvm.net from my private email address (that I would not like to make public here) at 17:27 GMT. That email is still in my sent box, so I can show it to you when we get in contact privately.

I checked my spam folder as well as my trash and there is no email from support@fxvm.net.

After that I contacted another VPS provider, received their response online and next day I ordered their service.

OK, we can make another trial: I will try to contact you via live chat in this afternoon and we will see how it goes. If it goes well I will give you a 5/5 vote.


Thank you so much for the detailed feedback. Whenever you email us you should receive an automated response back with a ticket number. We're testing everything now based on your experience to make sure it's working the way it should.

There is the possibility our live chat was congested at the time. Live chat support can get quite busy during the UK session and in response to this we hired another staff member to make sure clients like you aren't waiting longer than they need to. So we now have 4 people on during the UK and and US sessions with 2 staff available during the Asian session all available to help assist.

Thank you for giving us another shot! I really appreciate it and am confident you'll be pleased with the result.


Hi ThinkHuge,

I am impressed by your fast steps to improve your customer service. I will come back and try your service again in a couple of months and refer to you about my experiences - if you do not mind.

All the best :)

ThinkHuge

Member Since Feb 12, 2013  7 posts ThinkHuge Feb 26 2016 at 10:59
Chrisstoff posted:
ThinkHuge posted:
Chrisstoff posted:
NickMcDonald posted:
Hi Chrisstoff,

I'm sorry to hear you didn't receive a response. I can only assume that your message was never received. I can assure you that we have staff monitoring and responding to client questions 24hrs per day. Both by live chat and email.

Hopefully you can see that we're on the ball by the fact that I've replied to this comment within 2 mins of you posting it.

Please email us with any questions or issues to support@fxvm.net



Hello NickMcDonald and ThinkHuge,

You were really fast in your response here. Congrats to you!

Well, first I contacted you via your website contact form at https://fxvm.net/portal/contact.php on January 27, 2016 around 14:05 GMT. I have no copy of my message and I have not received neither manual nor automated response to that. Then I tried to contact you via your live chat after a couple of hours, I cannot remember the exact time. I waited for your representative on the chat for more than 10 minutes without success. Then I sent you an email to support@fxvm.net from my private email address (that I would not like to make public here) at 17:27 GMT. That email is still in my sent box, so I can show it to you when we get in contact privately.

I checked my spam folder as well as my trash and there is no email from support@fxvm.net.

After that I contacted another VPS provider, received their response online and next day I ordered their service.

OK, we can make another trial: I will try to contact you via live chat in this afternoon and we will see how it goes. If it goes well I will give you a 5/5 vote.


Thank you so much for the detailed feedback. Whenever you email us you should receive an automated response back with a ticket number. We're testing everything now based on your experience to make sure it's working the way it should.

There is the possibility our live chat was congested at the time. Live chat support can get quite busy during the UK session and in response to this we hired another staff member to make sure clients like you aren't waiting longer than they need to. So we now have 4 people on during the UK and and US sessions with 2 staff available during the Asian session all available to help assist.

Thank you for giving us another shot! I really appreciate it and am confident you'll be pleased with the result.


Hi ThinkHuge,

I am impressed by your fast steps to improve your customer service. I will come back and try your service again in a couple of months and refer to you about my experiences - if you do not mind.

All the best :)


Thank you Chrisstoff,

Would you mind sending me through your email address via private messenger so that I can take a deeper look into it? All our support is logged, but I can't find anything with 'Chrisstoff' noted either in the address or on the body of the email.

Chrisstoff

Member Since Aug 22, 2009  27 posts Chrisstoff Mar 03 2016 at 11:52
After the reorganization FXVM customer service became fast and precize in their reply. I have been testing their VPS live for a couple of days now. The server is fast and the latency is low to my brokers, so this suits my current needs.

Drazeer

Member Since Apr 30, 2016  1 posts Luciano M (Drazeer) Jun 01 2016 at 06:27
I was using their service first for a week and then a month. And this month I have renewed my monthly plan.
The price of the service seems the most appropriate with respect to other competitors of this quality.

In this short time I can say:
It is very easy to use, simply download the shortcut and connect.
I've been primarily using the data center located in NY and latency with my Broker is always less than 1.70 ms.
The best thing is customer service, they will answer in minutes. In my case it has been to transfer the VPS from NY to London or vice versa and has always been very fast.
I have done this three times at least and Arturo F. has always been very attentive and friendly.

luciano.mogetta@
Chrisstoff

Member Since Aug 22, 2009  27 posts Chrisstoff Jun 05 2016 at 06:55
I used FXVM service for two months without any issues. The latency was low to my broker's server and the server was fast enough for my MT4 instances and EAs.

NickMcDonald

Member Since Oct 27, 2011  78 posts Nick (NickMcDonald) Jun 06 2016 at 06:58
Chrisstoff posted:
I used FXVM service for two months without any issues. The latency was low to my broker's server and the server was fast enough for my MT4 instances and EAs.


Thanks for giving us another shot Chrosstoff and I'm pleased to hear that we lived up to both of our expectations :)

Hopefully we'll be able to support your VPS needs well into the future. If you need anything in the future please feel free to email us on support@fxvm.net or jump on 24hr live chat, open during market hours.

Find your passion and work hard
TecnoTrader

Member Since Oct 13, 2016  2 posts TecnoTrader Oct 23 2016 at 06:54
My criteria to select them is that is a company EXCLUSIVELY dedicated to forex vps, have servers on NY and London with extremely low latency, good reputation and reasonable prices.

I've tested their servers little time but I must say the setup was instantaneous and really easy to connect to.
The other thing worth mentioning is that they support was really excellent.

At the end I needed a server with more ram and asked for a refund and I got my money back asap.

In my case I recommend them


jsantos3

Member Since Nov 12, 2009  259 posts jsantos3 Dec 20 2016 at 08:00
Anyone using this with Ninjatrader platform? That's what I need to spec for.

FX-Parity

Member Since Dec 19, 2012  28 posts FX-Parity Dec 20 2016 at 13:19
jsantos3 posted:
Anyone using this with Ninjatrader platform? That's what I need to spec for.


I am and it works perfectly!

hally2710

Member Since Jul 05, 2015  1 posts hally2710 Mar 20 at 11:28
I have tried a couple of different VPS provider and these are by far the best. There response is very fast and there service is great, and there prices are reasonable. Look no where else!!!

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