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Anyone using Pepperstone? (Feedback)
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damienwah

Пользователь с May 13, 2011  8 сообщений Damien (damienwah) Dec 13 2011 at 16:55
Hi there, is anyone here using Pepperstone as your broker? I find that their MT4 platform freezes quite often .. would like to find out if this is experienced across the board.

"Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time. -Thomas Edison"
forexproptrader

Пользователь с Oct 28, 2011  25 сообщений www.forexproptrader.com (forexproptrader) Dec 14 2011 at 07:23
Are you trading an EA, I see this same issue on many message boards.

juliacohenitaly

Пользователь с Dec 07, 2011  1 сообщений juliacohenitaly Dec 14 2011 at 07:24
Please do not assume that you want to sell something
forex community should share all good
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or forexverified: http://www.forexverified.com/reports/tradersurfing/index.html
if you have good EA systems or share them, and help to others.

damienwah

Пользователь с May 13, 2011  8 сообщений Damien (damienwah) Dec 14 2011 at 07:44


Вложения:

"Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time. -Thomas Edison"
damienwah

Пользователь с May 13, 2011  8 сообщений Damien (damienwah) Dec 14 2011 at 07:44
Checkout the execution timing .. is it bad?

"Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time. -Thomas Edison"
HedgeEdge

Пользователь с Jan 28, 2011  36 сообщений HedgeEdge Dec 14 2011 at 11:51
Yes, I'm with their ECN account. Excellent service, 24h assistance on the chat, lowest spreads I've seen around (and low commissions on top), but it's true that their platform freezes from time to time; also, execution times could be faster considering it's supposedly an ECN. Not the 'perfect' broker but still very very good, and I've tried about 15+ MT4 brokers over the years, both MM, STP and ECN.

damienwah

Пользователь с May 13, 2011  8 сообщений Damien (damienwah) Dec 15 2011 at 05:56
A reply they gave ...

Unfortunately when trading on an ECN execution times can vary and we do not offer any sort of guarantee of execution times.

Pepperstone is a 'Market Execution' broker and as such we are at the mercy of the market to what execution we can give you. If a Bank takes a long time to fill your trade then unfortunately we cannot do much about it. This is one of the realities of ECN trading in Forex - You are trading with multiple counter-parties in a whole host of different locations with different infrastructure.

Possibly your trade was a victim of the 'last look' rule/functionality in FX Trading.
Last look is where the FX dealer (Bank) who is providing you with the price gets a change to review your order before he/she accepts it.
In RFQ-based trading, it's where a trader gets a chance to equal or better the market when an indicative price is hit.
'Last look' refers to the feature on many platforms in which the party that is making markets (Usually a Bank Counter-party) gets a chance to reject a trade if it doesn't want it.

Generally, the Bank has a couple hundred milliseconds to reject, or the fill is good. It's a lamentable practice that has its origins in the early days of e-Trading, when bank technology was so much slower than on the buy-side (institutional prop trading and retail fx brokers like us), that this had to be added so that banks wouldn't be hit so badly by wild algorithmic trading. Even though banks have mostly improved their infrastructure, they became addicted to having last look at trades, so the practice persists. Most major platforms ECN's and Aggregators still support it.

Market Maker brokers use 'Instant Execution' which means that the trade is immediately filled as soon as it hits their MT4 server, In some situations Instant Execution brokers have faster execution but they also often give 're-quotes'.

Unfortunately fills and execution times like this are beyond our control and are product of offering an ECN service to our clients and in this situation we are unable to refund trades.

"Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time. -Thomas Edison"
BubbleOz

Пользователь с Jul 26, 2011  3 сообщений BubbleOz Dec 15 2011 at 13:35
Agree with HedgeHedge,
been with a dozen brokers over 12 years, and while their executions times are poor - and the freezing platforms are even worse; but the low spreads and no slippage does mean I see trading differently.

Depending on what type of trading you do they are not bad - I was with someone else- rapid execution times, but...they were rejecting orders.

Pick your poison.. :)


Get rich in the dark
udrv

Пользователь с Aug 23, 2011  4 сообщений Ulrik (udrv) Dec 16 2011 at 14:19
I've experienced frequent logouts while positions were open with Pepperstone; also the data feed was frozen. I've spoken to a manager and he said that trading volume has supposedly exploded more than 10-fold over the past 3 months. They are installing new servers and are connecting to Equinix on Dec 19th. Then everything is supposedly better.

damienwah

Пользователь с May 13, 2011  8 сообщений Damien (damienwah) Dec 16 2011 at 14:28
Hmm that sounds promising .. yeah the data feed freezing happens really often .. can be really frustrating at times .. let's hope the situation improves after Monday.

"Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time. -Thomas Edison"
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