Great broker. Found them years ago from seeing a top system on MyFXBook using them. Have used FX Choice for about 6 months now. No complaints. Easy deposits via bitcoin from bitstamp. Deposits and withdrawals almost always occur same day and with FX Choice Bonus structure are way cheaper than wires and other forms of deposits and withdrawal methods. Have really enjoyed using this FX Choice. Very fair bonus structure for deposits. Most of the complaint seem to be from people not familiar with basic broker structure. Spreads are normal for the industry. I hope to continue to use this broker for years to come.
I have made several deposits using Bitcoin and VLoad, however when I tried to withdraw, they only allowed me to withdraw once using Bitcoin and then force me to withdraw the rest with VLoad. Why would they not allow me to withdraw the rest with Bitcoin is beyond me. Going back and forth with FXChoice regarding my issue, first they said that I could only withdraw with VLoad but that's not true because they had already allowed me to withdraw with Bitcoin.
Withdrawing with VLoad is the dumbest process ever! FXChoice will charge you 3.5% to transfer your withdraw to VLoad and then VLoad will charge you another 3.5% to transfer to your bank account.
I'm still trying to get answers from FXChoice and I've asked them to escalate this terrible mess to upper management for review because it's not right for them to force me to use a method of withdrawal when they provide many methods.
Why show 16 different withdrawal methods and then force me to use only 1?
We are very disappointed to read your review. You have pointed to our FAQ pages, and we can see how that would be frustrating, but we make it very clear on the Deposit and Withdrawals page (https://en.myfxchoice.com/accounts/deposits-withdrawals/) that the method available depends on your country. We will paste the pertinent text:
‘Attention: The availability of deposit and withdrawal methods varies from one country to another. Some of the methods listed here may not be available in your particular country. Please contact our support team for more details.’
Again, we can see how this would be frustrating, and it’s not ideal to point clients to policy, but we are a fully-regulated broker and have to stay within AML guidelines that stipulate withdrawal methods must match the deposit.
Please also understand that we reimburse VLoad deposit fees, and cover 50% of the withdrawal costs. We do not charge those fees, it is the payment processor.
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