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XM Group
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Apr 25, 2016 at 14:53
Dear DDVII,The time zone of our trading servers is always GMT+2 winter time and GMT+3 summer time.Kind regards,Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
XM Group
in
Brokers
Dec 15, 2015 at 12:20
Dear antaran,I believe that you have misunderstood what kind of activities we are actually referring to in this clause. This clause is meant to impose legally binding restrictions on those who are not genuinely interested in trading in the financial markets and intend to be engaged in fraudulent activities with use of software that is intended for this sole purpose. Most certainly this does not include expert advisors, scripts or indicators, that traders might use to aid them in trading and conducting market analysis.Traders are free to use EAs or any other tools that can help them in trading ...
XM Group
in
Brokers
Nov 18, 2015 at 12:37
Dear zijlstra,The loosing trade was performed by a different client and, therefore, this issue will only be discussed with the registered account holder. I can say that this client has also been informed about termination of her account and our backoffice department is handling matters related to the refund of the deposit. Kind regards,Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
XM Group
in
Brokers
Nov 18, 2015 at 09:52
Dear zijlstra,Your account has been terminated due to serious violations of the Terms and Conditions. Trading patterns in your account indicate that you in coordination with another client performed opposite trades with a sole purpose of abusing fair trading rules and our bonus promotion. It is clear that your goal was to benefit financially without being genuinely interested in trading in the markets or taking market risk.Please note that according to the Terms and Conditions such activities are strictly prohibited and always lead to account termination.Kind regards,Andrey - Official Represen...
XM Group
in
Brokers
Jul 27, 2015 at 08:54
Dear forex1976,You have left a claim without sharing your MT4 ID. I kindly ask you to follow up with your MT4 ID to initiate an investigation and transparently present the full data of your claims.Kind regards,Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
XM Group
in
Brokers
Jul 17, 2014 at 13:51
Dear dunkdenk,As you have already been informed by our representatives, between the end of the trading day on Thursday 10/7/14 and the beginning of the trading day on Friday 11/7/14 (Server Time) a technical error on our trading servers has resulted in open trades of certain instruments to be presenting unrealized profit and loss at that time as realized profit and loss. However, it did not have a negative impact on your equity as position were reopened (rolled over) at a more favorable prices and you were able to close them with a profit or with a much smaller loss.It was not our intent to tr...
XM Group
in
Brokers
Jul 17, 2014 at 10:35
Dear dunkdenk,We understand your frustration and we can reassure that we have identified the problem and we have already addressed it.Between the end of the trading day on Thursday 10/7/14 and the beginning of the trading day on Friday 11/7/14 (Server Time) a technical error on our trading servers has resulted in open trades of certain instruments to be presenting unrealized profit and loss at that time as realized profit and loss.Please be noted that your overall account performance has not been affected in any way from this error.We would like to reassure you that the issue has been resolved...
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