Review Score
Platform
Pricing
Customer service
Features
Live Spreads

XM Group

Minimum deposit ($)
5.0
Commission
3.5
Accepting US clients?
Swap free accounts
Segregated accounts
Interest on margin
Managed accounts
Accounts for money managers (MAM, PAMM)
One click trading
API
OCO orders
Trading over the phone
Hedging allowed
Trailing stops
Mobile trading
Scalping allowed
Bonuses
Demo Accounts
Web based trading
Contests
Decimals
5
Minimum lot size
0.01
Maximum lot size
50.0
Spread
Variable
Broker type
Market Maker
Maximal leverage (1:?)
1000
Phone
+35725029933
Fax
+35725345225
Availability
Phone, Chat, Email, FAX, Whatsapp, Viber, Line
Address
.
Regulation
CySEC (Cyprus), ASIC (Australia), FSC (Belize), DFSA (UAE), FSCA (South Africa)
Trading Platforms
MetaTrader 4, MetaTrader 5, XM App
Funding/Withdrawal methods
Multiple local methods
Account Currency
USD, GBP, EUR, CHF, JPY, PLN, SGD, ZAR, AUD, HUF
Languages
English, Spanish, French, German, Portuguese, Italian, Greek, Russian, Polish, Thai, Arabic, Vietnamese, Korean, Bulgarian, Urdu, Hindi, Czech, Serbian, Romanian, Tagalog, Simplified Chinese, Traditional Chinese, Bahasa Malay, Bahasa Indonesia, Slovakian, Nepali, Cebuano
Country
United Arab Emirates, Australia, Belize, Cyprus
International offices
United Arab Emirates, Australia, Belize, Cyprus
Trading platform(s) timezone
(GMT +2:00) South Africa, Jerusalem
Other trading instruments
Stocks, Indices, Commodities, Energies, CFDs, Precious Metals, Forex
XM Group User Reviews
Member Since Jul 17, 2014   7 posts
Nov 18, 2015 at 12:37
Dear zijlstra,

The loosing trade was performed by a different client and, therefore, this issue will only be discussed with the registered account holder. I can say that this client has also been informed about termination of her account and our backoffice department is handling matters related to the refund of the deposit.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
Member Since Jun 30, 2015   104 posts
Nov 18, 2015 at 11:05
Can you give also my lost trade back then? Perhaps giving my profit back i will forgive everything.
Member Since Jul 17, 2014   7 posts
Nov 18, 2015 at 09:52
zijlstra posted:
This is a bucketshop if you loss they are happy, and if you win they do everything to prevend you to withdraw your profit. It is like a casino. I made only 2 trades, the first one ended in a loss so everything was fine, until my second trade i made some profit everything also fine, until i wanted to withdraw some profit they TERMINATED my account:

Accordingly, we regret to inform you that in accordance with the terms and conditions, we have decided:

    to terminate all of your trading account(s);
    to cancel trade 2575496;

Out of the blue sky they just cancelled everything! saying i was arbritaging :(, YEAH RIGHT i didnt knew what this was until i googled it up.
SCAMMERS, i will file a suit against them!
Beware if you dont want to lose!

Dear zijlstra,

Your account has been terminated due to serious violations of the Terms and Conditions.

Trading patterns in your account indicate that you in coordination with another client performed opposite trades with a sole purpose of abusing fair trading rules and our bonus promotion. It is clear that your goal was to benefit financially without being genuinely interested in trading in the markets or taking market risk.

Please note that according to the Terms and Conditions such activities are strictly prohibited and always lead to account termination.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
Member Since Jun 30, 2015   104 posts
Nov 18, 2015 at 07:32
This is a bucketshop if you loss they are happy, and if you win they do everything to prevend you to withdraw your profit. It is like a casino. I made only 2 trades, the first one ended in a loss so everything was fine, until my second trade i made some profit everything also fine, until i wanted to withdraw some profit they TERMINATED my account:

Accordingly, we regret to inform you that in accordance with the terms and conditions, we have decided:

    to terminate all of your trading account(s);
    to cancel trade 2575496;

Out of the blue sky they just cancelled everything! saying i was arbritaging :(, YEAH RIGHT i didnt knew what this was until i googled it up.
SCAMMERS, i will file a suit against them!
Beware if you dont want to lose!
Member Since Oct 16, 2013   9 posts
Aug 14, 2015 at 14:33
uso XM da 2 anni e sono soddisfatto ,perchè hanno velocità di esecuzione,buoni spread e regolarità nei ritiri di denaro.
mauro benintendi
forex1976
Member Since Jul 14, 2015   4 posts
Jul 27, 2015 at 12:12
Dear Andrey,

I left a claim? I did not :)
Member Since Jul 17, 2014   7 posts
Jul 27, 2015 at 08:54
Dear forex1976,

You have left a claim without sharing your MT4 ID. I kindly ask you to follow up with your MT4 ID to initiate an investigation and transparently present the full data of your claims.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
forex1976
Member Since Jul 14, 2015   4 posts
Jul 25, 2015 at 20:46
Signed up yesterday and this is the mail I got today! On a Saturday. Just one day!
At least I don't have to wait 10 days before support tickets are being answered :)

======
Dear Valued Client,
We can confirm good receipt of your necessary Identification documents and that your account is now validated. We are pleased to inform you that you may now proceed to trade and perform all other account related functions.
 
Please note that you have been classified as a Retail customer in accordance with the Investment Services and Activities Regulated Markets Law 144(I)/2007 and the relevant directives issued therein. This classification has been made on the basis of the information that you submitted in the registration process regarding your trading knowledge and experience. Please note you have the right to request a different classification, either as a professional client or eligible counterparty. For more information please refer to the Client Categorisation section on the website.

Please do not hesitate to contact us if you require any assistance or have any questions, and a member of our team will be happy to help.
========

I'll wait and see how the bonus part will work and withdrawing profits. I will let you know...
forex1976
Member Since Jul 14, 2015   4 posts
Jul 25, 2015 at 10:44
weinghong posted:
I got a winning trade because of the news release then i withdraw my profit, after few days XM.com sent me an email state that they wont pay me the profit and just give back my deposit money and close my account. I have been traded with XM for more than 1 year, i had never facing to this issue, just the first time. Now at others forum many traders also got this case with XM, when the traders get profit they didt give the profit and close the traders account just pay back the deposit money, but when the trader get lossing trade they just accept the lossing trade, means that you cant even get the profit from XM, once you get a profit they will close your account and burst the profit

I just don't understand this.. If you make profit, then what is the loss for the broker exactly?
Member Since Nov 27, 2014   5 posts
Jun 20, 2015 at 19:46
Si, still ok it's about one year and i didint withdrawn but last time as been ok.
well if something happen i'll write it down
Member Since Jun 17, 2013   5 posts
Jun 20, 2015 at 10:55
I'm new to xm but no problems so far. No anoying calls or something else. Trading on Micro-Account. Always get boni for everything. So I'm satisfied with this broker. 😄
Member Since Nov 27, 2014   5 posts
Jan 02, 2015 at 19:12
cristiano2B posted:
good broker, good fidelity promo, good customer service, good & fast account administration, but...

on sunday, market opens after a few minute after local time 11pm, tipically 4 minutes.
not works very well 4 scalpers.
max 200 pending/open orders.

Overall well-advised.
Yes I agreed
some problem for scalping and open market
celo
Member Since Jan 02, 2015   2 posts
Jan 02, 2015 at 16:15
recommend ja make almost 3 years I have real account with them.
Deposit always gain a 20% bonus .
Withdrawals are excellent all automatic and fast.
Member Since Nov 27, 2014   5 posts
Dec 14, 2014 at 21:37
Kepp22, I have 2 demos and 1 real, it was not so difficult to open real and demo accounts,
I don't understand the difficulty. I try to send it to XM helper, usually they reply soon.
Member Since Nov 24, 2014   5 posts
Dec 12, 2014 at 22:08
I wanted to try their demo account and downloaded it and l could not use it. I sent them an email but no reply, I guess something went wrong, I can not access.
Member Since Nov 27, 2014   5 posts
Nov 30, 2014 at 07:28
My experience with this broker:
I opened a demo and a real with only 100euro, just to prove the systems of this broker.
I had some problems with the close, when there was very volatility, so I decided after a mail to have explanations to ask the deposit back, the 100 euro they given in the same credit card I used to load the fund and the 9 euro of income through srkill the same day, for 100 euro I have waited only 3 days. all at no cost free.
I believe that I will return to this broker, always ready to answer. thanks XM.com 
Good customers
Good services
and seem no problem
Member Since Nov 26, 2013   2 posts
Oct 28, 2014 at 07:54
XM is better somehow, i already withdraw it so many times, good customer services and there seems no problem i guess, just don't subscribe.
Member Since May 24, 2014   1 posts
Oct 26, 2014 at 10:00
Não esta deixando o sistema de copia trabalha
Member Since May 26, 2014   63 posts
Oct 02, 2014 at 20:47
The service from XM is ok, but after subscribing, I received a call from some guy trying to sell binary option to my while I never asked for it. I thought it could be that I registered to some forum or something, but one of my friend subscribe to XM and had same issues...
If you do not like your private information being sold to some scammers, then avoid XM...
Member Since Apr 26, 2011   1 posts
Aug 06, 2014 at 05:14
good broker, good fidelity promo, good customer service, good & fast account administration, but...

on sunday, market opens after a few minute after local time 11pm, tipically 4 minutes.
not works very well 4 scalpers.
max 200 pending/open orders.

Overall well-advised.

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