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Discusión acerca de FIGfx
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JKeeth

Miembro desde Apr 29, 2010  16 mensajes Javier Keeth (JKeeth) Dec 06 2010 at 23:27
Hello kwikdolla

It is always a good thing to read what the road sign says, before taking it. While I was surprised when I started to read you r comment, I finished it with a wide smile on my face.

Just as in 99% of all cases and bad reviews all over the web, a trader missed reading before engaging into a promotion.

Mr. B,
Please be kind to go to www.figfx.com and head to the bonus promotion page that you signed up from, read it again, and you will soon notice that it is explained that bonus is removed automatically upon account stop-out.

As you mentioned exactly, you were losing money until a point where your account was stopped-out, so the credited bonus was simply credited out as we have been doing with all our traders for over a year of our unbeatavle 100% bonus offer.

Good luck in your ventures.

It's better to leave than to be left behind
kwikdolla

Miembro desde Sep 13, 2010  5 mensajes kwikdolla Dec 07 2010 at 02:18

JKeeth posted:
    Hello kwikdolla

It is always a good thing to read what the road sign says, before taking it. While I was surprised when I started to read you r comment, I finished it with a wide smile on my face.

Just as in 99% of all cases and bad reviews all over the web, a trader missed reading before engaging into a promotion.

Mr. B,
Please be kind to go to www.figfx.com and head to the bonus promotion page that you signed up from, read it again, and you will soon notice that it is explained that bonus is removed automatically upon account stop-out.

As you mentioned exactly, you were losing money until a point where your account was stopped-out, so the credited bonus was simply credited out as we have been doing with all our traders for over a year of our unbeatavle 100% bonus offer.

Good luck in your ventures.




Hello Javier,

I appreciate your response to my inquiry. I did not come here to slander your company in the least and I do appreciate the 'bonus' if you may call it such. Its just ironic how I was able to trade with the 'bonus' that was to be automatically removed once my account was stopped out for approximately two weeks.

You stated in your response 'Please be kind to go to www.figfx.com and head to the bonus promotion page that you signed up from, read it again, and you will soon notice that it is explained that bonus is removed automatically upon account stop-out.' I have done such as i have read it the first time and at no point does it state that the BONUS WILL BE REMOVED UPON ACCOUNT STOP OUT. For proof I have copied and pasted the TERMS of the AUGUST BONUS below for which I signed up for, provided the link and have taken a screen shot of the page....


Instant 100% Welcome Bonus
3 AUGUST 2010 NO COMMENT
 
Search no more; You’ve already reached the place where you can start with your initial deposit doubled before you even trade.

Just Open a forex trading account and get an instant 100% trade-able deposit bonus and an unbelievable chance to get another 100% bonus again on your next deposit. Over 6,000 traders have tested our unbeatable 100% offer in July and you’re invited to be next. Read the complete terms and conditions of our August bonus and get ready to get started…

How to Get a Free 100% Deposit Bonus?
Open a Forex Trading Account or replenish an existing account and you’re automatically entitled to get up to 100% bonus based on our terms of bonus program listed below.

How do I get the additional 100%, again?
If you’ve been unlucky with your trades and your account has been stopped-out, we will award you a 100% bonus again on your next replenishment of your stopped-out account. This is a great reward offered by FIGfx for loyal clients that were unlucky with their trading and is given to all accounts taking benefit of our August bonus. This is a great chance to recover your losses by getting a second chance to get a 100% bonus.

By adding funds to your stopped-out account, you are automatically awarded the 100% again on the next replenishment/deposit.
Please notice that a total of two bonuses of 100% can be given to a single account, only.
How and When do I get my bonuses?
The initial 100% deposit bonus is credited to your account instantly upon your first deposit. As for the other 100% replenishment bonus, it is credited instantly when you replenish your account after a stop-out.

Note: Credits can not be accumulated. To receive one credit bonus, the previous one will be automatically credited out.
Terms an Conditions

Offer is valid for fully verified accounts only
Offer is valid until September 1st 2010 (00:01 CET)
There is a minimum deposit requirement of $25
The 100% is given maximum two times; Once upon initial deposit, and once on the 1streplenishment after a stop-out
Fund transferred between accounts are not eligible (see exceptions below)
Internal account transfers does not qualify them to get the bonus (see exceptions below)
Bonus cannot be transferred between accounts
Bonus cannot be combined with any other promotions
Only one account per person is eligible to receive the bonus
Participant must make a minimum lot round turn transactions, see table below
Bonus will be applied to an account as usable credit bonus
Bonus does not apply for managed accounts.
Bonus is not withdraw-able until the required round turn lot transactions are completed
Bonus will be removed from an account after 45 days of account inactivity
Offer available in All countries except China, Iran, Malaysia, Kuwait and Australia
Internal Account Transfer Exceptions
For our traders in Iran, Nigeria, Malaysia and Indonesia; FIG will award the bonus on internal account transfers if your account is opened with/by our regional introducing brokers in your region. Currently, users of the following introducing brokers can enjoy the bonus even by internal accuont transfers:

Indonesia: DuyDuy Network (Mr. Kerry Sumbadji)
Nigeria: FIGfx Nigeria (Mr. Uchechukwu Alozie)
Iran: FIGfx Iran (Mr. Iman Salahashour)
Malaysia: FIGfx Malaysia (Mr. Rizal Maslan)
Bonus Award Table

For deposits $25-$125 || Bonus: 100% + 100% on replenishment after a stop-out
For deposits $126-$250 || Bonus: 60% + 60% on replenishment after a stop-out
For deposits $251-$2000 || Bonus: 40% + 40% on replenishment after a stop-out
For deposits $2001-$10,000 || Bonus: 20% + 20% on replenishment after a stop-out
For deposits $10,001-$25,000 || Bonus: 10% + 10% on replenishment after a stop-out
For deposits $25,001-infinte || Bonus: 5% + 5% on replenishment after a stop-out
Please notice that while the 100% bonus is usually credited instantly, it might take up to 48 hours to appear as a credit on your account.
Minimum Lot Round Turn

15 Lots required for deposits of $25-$125
20 Lots required for deposits of $126-$250
25 Lots required for deposits of $251-$500
35 Lots required for deposits of $501-$1,000
50 Lots required for deposits of $1,001-$1,500
65 Lots required for deposits of $1,501-$2,500
99 Lots required for deposits of $2,501-$5,000
128 Lots required for deposits of $5,001-$10,000
256 Lots required for deposits of $10,001-$25,000
333 Lots required for deposits of $25,001-infinite
Important Notice:
Credit can not be followed by another credit; Hence, bonus can be awarded only once either when opening a new account, or when replenishing an old one. If you have an old credited bonus on your account from a previous offer, it will be removed before you get the August bonus of the same 100%.

Bonus Withdrawal: Fair Usage Policy

Bonus can be withdrawn after completing the minimum required lot round turn
Bonus will be removed from your account upon first withdrawal without completing minimum lot round turn
Additional Bonus requires the exact additional amount of minimum lots as the intial 100% bonus
Trade More, Earn More
Upon withdrawal of the bonus money, the FIG assistant from the payments department will check your account for your pip average. The higher your pip average is, the bigger portion of the bonus money will be withdrawn per your request.

For pip average > 3 pips, withdrawn bonus will be 10% only of the 100% initial bonus
For pip average > 5 pips, withdrawn bonus will be 15% only of the 100% initial bonus
For pip average > 10 pips, withdrawn bonus will be 20% only of the 100% initial bonus
For pip average > 15 pips, withdrawn bonus will be 30% only of the 100% initial bonus
For pip average > 20 pips, withdrawn bonus will be 50% only of the 100% initial bonus
For pip average > 35 pips, withdrawn bonus will be 75% only of the 100% initial bonus
For pip average > 50 pips, withdrawn bonus will be 100% only of the 100% initial bonus
You can check your pip/trade average here anytime
Additional Terms

FIG reserves the right, at our sole discretion, to disqualify any individual that tampers or attempts to tamper with the operation of the Promotion, or breaches the Promotion Terms or Our Terms.

FIG reserves the right to alter, amend or terminate this Promotion, or any aspect of it, at any time and without prior notice.

FIG may make changes to these Promotion Terms and will notify you of these changes by posting the modified terms on the FIGfx Brokers website.

FIG recommends you to revise these Promotion Terms regularly and, by your continued use of the FIGfx Brokers website and services you accept any such modified terms.

FIG assumes that each contributor has read and fully understood our terms of service, scalping policies, affiliate terms of service and other related documentation in regards to his account type.

Any dispute or situation not covered by these Promotion Terms will be resolved by our management in a manner it deems to be the fairest to all concerned. That decision shall be final and/or binding on all entrants. No correspondence will be entered into. If these Promotion Terms are translated into a language other than English, then the English version of the Rules shall prevail where there is an inconsistency.



Now maybe I am missing something but I know what I read when I signed up for the account and it mentioned nothing remotely close to your statement that 'you will soon notice that it is explained that bonus is removed automatically upon account stop-out' but maybe you can point it out for me. Thank you.

kwikdolla

Miembro desde Sep 13, 2010  5 mensajes kwikdolla Dec 07 2010 at 02:26

JKeeth

Miembro desde Apr 29, 2010  16 mensajes Javier Keeth (JKeeth) Dec 07 2010 at 09:57
:shy:

Nice find actually, you got me on this one.

It seems we are facing Alzheimer again composing our offers. I have compared the texts from the earlier bonuses (July, August) and those posted for November and December for example, and guess what | you are right.

The texts from August as you stated above ONLY mentioned the following:
--
The initial 100% deposit bonus is credited to your account instantly upon your first deposit. As for the other 100% replenishment bonus, it is credited instantly when you replenish your account after a stop-out.

Note: Credits can not be accumulated. To receive one credit bonus, the previous one will be automatically credited out.
--

I will not try to get into a debate here, but that was supposed to imply that there is a 'removal' after first, to get the second, again. But again, what that might mean is something, and what was written is something different. Our fault.

Please check your account, we have credited a (satisfactory bonus) to keep you within our satisfied customers list. As you understand, a happy customer is worth much more than some bonus or credited amount.

Have a nice day

It's better to leave than to be left behind
kwikdolla

Miembro desde Sep 13, 2010  5 mensajes kwikdolla Dec 07 2010 at 14:53
Well I am not trying to be a jerk and I do appreciate you crediting the account, but satisfactory to who's standard. While there is honor in the action you have taken thus far, I am still at a loss in my opinion, I mean you did admit that your company was in error. Would not the fair or satisfactory thing to do be to restore my account to the amount it was at before taking your actions of removing the bonus for a reason that never existed? I mean on top of your accusations of me not 'reading' what it was that I signed up for that would be fair in my assessment. What you have credited my account with falls short of the 100% bonus which attracted me to accept your offer either way you look at it. All I am asking for is what I signed up for initially. To me that would be the most honorable thing to do. Thank you.

JKeeth

Miembro desde Apr 29, 2010  16 mensajes Javier Keeth (JKeeth) Dec 07 2010 at 15:19
Not a problem, done.

Please notice that the minimum lot requirement will still apply to be able to withdraw your bonus profits as stated on that same bonus page.

Thank you and have a nice day

It's better to leave than to be left behind
kwikdolla

Miembro desde Sep 13, 2010  5 mensajes kwikdolla Dec 07 2010 at 16:52
Hey Javier,

Thank you for showing a very honorable character. I am very aware of the lot requirement mentioned in the promotion. I have great respect for the action you have taken and for your company. Once again thank you and have a great day.

JKeeth

Miembro desde Apr 29, 2010  16 mensajes Javier Keeth (JKeeth) Dec 07 2010 at 17:11
Sure, always at your disposal.

It's better to leave than to be left behind
ambro

Miembro desde Apr 27, 2010  3 mensajes ambro Dec 17 2010 at 10:28
Do not use this agent!
Figfx is a market maker.
Spread is a fixed pips.
I was forced to withdraw money from the first account.
The second account was stolen from me my profits, and the bill was blocked.
I was accused of 'Hunting pip'
Withrawal takes one day without any problems.

JKeeth

Miembro desde Apr 29, 2010  16 mensajes Javier Keeth (JKeeth) Dec 17 2010 at 10:58
Ambro,

So people should not trade with market makers?
Where do you suggest people to trade, in the Supermarket next door?

As for your so-called accounts, use some common sense and contact customer support instead of crying over public forums. At least, be a man and say I own account number 'XXYYZZ' so I can at least provide you with a hint on what was wrong.

One last thing.. before saying 'stolen', make sure you read the customer's terms of service agreement which has a termination paragraph. If you were terminated for something not listed there, maybe we did steal you who knows.. Just do yourself a favour and read that, you will soon discover what was wrong yourself.

Some people are just so vain, absolute lack of common-sense. :D

It's better to leave than to be left behind
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