My gonna count you a story of my Oanda experience
I got a full funded Oanda account for nearly 2 year now, no trouble for the first year , this year has been a kind of calamity not only trading.... but service side , software side to.
I call Oanda many time (when i use to live in UK) they always answered my call and always go someone helpful, but not customer service, usually a sell representative who try to sort the shit out.
Withdraw has have been difficult, especially if you are like me living on multiple country (France, UK, Philippines) , Oanda is very rigid regarding money withdraw if you found our account with Paypal you have to withdraw with paypal first !! You can't transfer on account you haven't founded money with event if its your name on it. Funny don you think?
Customer service, (the one you email only) Use to be very efficient, but really less recently, just by ignoring my question, or giving me information I know all ready, just clearly pissing around with me.
Quality of execution use to be quiet OK (not great)when I'm in UK, now is very slow( maybe my expectation are too high) Now living in Philippines, I still get connected to a UK dealing server( aberration Oanda SG ,ASIA, will be certainly faster), the customer service, tell me i gonna be connected on the same server(doubtful)
Spread is areal bitch, with peaks of 56 on USDJPY last January made me rethink how I was seeing Oanda.
Other service associated with the Oanda broker, the statistic data are helpful, the news service to, now offering pattern recognition, well.
If tomorrow do i will go again to Oanda brokerage service : NO, i'm looking for better alternative regarding my geographic situation, and to get a better execution
From £241.30==== > £10,000