I have negative experience from octafx. They have very draft and bad organisation.
Today, I tried to fund my real EUR account with a minimum amount to demonstate the broker in real conditions. On their page, they are writting that depositing the account using skrill, its free and all the fees are covered by octafx. So, I choose skrill to deposit 80.43 eur on my EUR account. But on my skrill account, I see that it charged me for 83.21 eur. Thats a 3.5% hidden fee!!!
I contacted to chat suppor and they answered me that; 'our Skrill wallet is in USD, and a double exchange rate has been applied to your transfer. First your funds were converted to USD according to Skrill rates and then again they were converted to EUR as per Forex.'
It is very bad policy from octafx, and it seems that it has hidden commisions and charges. I think that it isnt too difficult to create a EUR wallet on skrill. And if they dont want to create it, they MUST had written that on deposit informations for skrill. But they havent any warning for that.
After that, I met one another bad surprice; I asked for my deposit bonus, and they told me that it is applicable only for MT4 accounts and not for octafx. But in their page, they are wriiting that bonus is applicable on ANY type account and on ANY deposit..
The support of live chat is too bad and they are not mattering to correct the problems that I met.
They give me the impression of a very draft and very bad organisation. They have lost thei reliable for me
Thank you for your opinion, and we are very sorry that you weren't happy about trading with us.
We just want to let you know that OctaFX covers all the commissions and we don't have any hidden fees (all the information regarding commissions is provided at our web-site). This issue happened only because of the Skrill excnange rate and we are very sorry for this situation. Compensation for this issue has been already charged on your account. The follow-up letter with the detailed explanation of this situation has been sent to you by e-mail either.
I also want to assure you that the deposit bonus for cTrader account is being worked on now and it will be available as soon as possible.
I really appreciate your try to solve my problem, and thats a sign that you are trying to be serious broker. Unfortunately, I didnt met good support on live chat, so I have to answer you in public on this topic.
1. As you are telling that depositing via skrill is free of charges, you have to do any requirement explanations about the currency of depositing. Because, the only thing that your client, is interested in, is if he can deposit his account with or without commissions. If you havent wallet on eur on skrill, I think that its not difficult to create one. And if you dont want to create one, I think that you have note it on deposit options. For now, really you covered me, my fees and I thank you. But I would like to know if the skrill deposit on eur currency is free of commisions or no? So, if I deposit 100eur by skrill, will I have these on my account, or I will have 97,5 eur?
2. I am waiting from a serious and good broker, to keep his word. On your webpage, you are writting that bonus is available on ALL account types and on EACH deposit. I am also attaching 2 screenshots. One from your webpage, and one from a facebook advertisement. So anyone who opens an account on ctrader, is waiting to receive the bonus. But if you are not ready to give bonus on ctrader accounts yet, you must write it on your webpage, and not write inaccuracies. Really, I have test a lot of broker. But these problems I havent met on noone broker. And I cannot believe that you are not serious broker and you are telling lies on your advertisements.
3. I did some trades with your broker and I see that it has fast and good execution. Congratulatios for that, and I hope that you will be really serious and reliable broker