We do appreciate the client's concern here and are open to being transparent.
As a 100% STP (Agency model) broker we gain no benefit if clients lose money with us. So we always make sure our client have the best service, spread and market execution.
To enhance our liquidity depth even further, we were in the process of changing/adding over some liquidity providers and pools last night during the time of the FX rollover, which resulted in a trade requested by the client being executed at this level based due to technical problem. We were aware of this issue immediately and acted quickly to make sure the systems were back to normal in less than 2 minutes. The account was compensated 100% for the loss taken and has been reverted to the same state it was in before the switch issue occurred.
I this OneTrade is One of the best brokers in FX market, they have the fastest execution any trader wish for, along with a very very tight spread. As a trader it is all I ask for, add to that they are STP which I know for sure they are not trading against me. Also the performance page that is generated automatically to my account is so beneficial, I have now more 200 tool to analyze my trading history. 😄 😄 😄 😄
If you are looking for a trustworthy broker, One Trade is the right. The service is really perfect. The spread is one of the best on the market. Depending on the volume of turnover, you can get better conditions. The employees are very competent and very friendly. Withdraw money on a Skrill account goes under an hour. For me the best broker in the market and I am very satisfied with One Trade. Please keep it up One Trade!!
HIGH RISK WARNING: Foreign exchange trading carries a high level of risk that may not be suitable for all investors.
Leverage creates additional risk and loss exposure. Before you decide to trade foreign exchange, carefully consider your investment objectives, experience level, and risk tolerance.
You could lose some or all of your initial investment. Do not invest money that you cannot afford to lose. Educate yourself on the risks associated with foreign exchange trading, and seek advice from an independent financial or tax advisor if you have any questions.
Any data and information is provided 'as is' solely for informational purposes, and is not intended for trading purposes or advice.
Past performance is not indicative of future results.