I had a simple EA programmed by Ivan, and had many changes which made it more complex at the end. His service is very slow to say the least, but there are also many many bugs in every version.
My biggest beef is that they take days to fix bugs, and that is not right at all. The rule of thumb is that if there is a bug it should be put ahead of all other projects, and at the top of the cue. The fact of the matter is that most programmers have bugs in any EA, so that seems par for the course as they say, but most programmers also fix the bugs within one day, so this is not acceptable for me.