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Commercial Network Services Review Scores

Overall score: 3.1 / 5

Total votes: 116
Ease of use
Customer service
1 - worst 5 - best

Commercial Network Services Discussion

Sep 20 2015 at 12:36
192 posts
Dear Readers - Our server has been down since early Friday morning Australian time.
Nice words at CNS' end, with limited activity / solution.

CNS said all would be fixed on Saturday, which has obviously not happened.


My thoughts…………...there's no point on trading on past reputations.

For those of you thinking of placing their money with businesses they can trust,perhaps assess what's happening today, and the company's ability to respond within the timelines it provides.

Hence, perhaps disregard all the positive reviews from 2012 / 13 / 14 / 15 - and assess what's happening right now.

To suggest we are disappointed with their interaction and capacity for solution, would be an understatement.

Certainly, my recommendation would be not to provide timelines for resolution to which one's company cannot adhere.

Sep 21 2015 at 02:30
31 posts
bundesrepublik posted:
Dear Readers - Our server has been down since early Friday morning Australian time.
Nice words at CNS' end, with limited activity / solution.


Are you 100% sure it was CNS server? I have not seen anything on the Network issues page: , their helpdesk, or in the other forums.

My vps in NYC was not affected. Can you provide a screenshot of this email? make sure to show the full from/to email (you can blur out your email).

Are your trading systems fully automated?
Oct 27 2015 at 13:36
18 posts
Hi all.
Is it down right now?
Cannot connect nor can I even access their web page

Nov 14 2015 at 18:59
99 posts
CNS sucks. I received this email from them. Guess what? They were unable to recover all my data, costing me much downtime in potential lost trades.

'It has come to our attention that your VM has not come back online after routine maintenance this weekend. We believe the virtual disk of your VM has become corrupted, resulting in the VM unable to resume. I wanted to alert you to the situation and let you know what we are doing to get you back online as quickly as possible.
We are working with your virtual disk to try and repair the corruption and/or restore the data. This process can potentially be very time consuming, lasting well after markets open. And so I also wanted to check with you to see if you had enabled VM backup? If you have enabled VM backup then a restore will be very easy, requiring just a couple clicks. (You may remember it is an application that opens when you log into the VM.) VM backup data is encrypted with the password you would have entered when it was setup, and so we will need you to enter your password so the data can be restored. CNS cannot decrypt your backup without your VM Backup password. Please let me know if that is an option.
We are going to provision a new VM for you as soon as possible. If we are able to recover the corrupt data then we should be able to load it in your virtual disk to resume normal operation.'

Nov 15 2015 at 03:07
18 posts
My VPS with CNS was down for hours at the day of my post. After I read this article 'Exclusive: PrimeXM Networks to Remove Cross Connects to CNS This Weekend' and consulting with my broker I quit within minutes and moved somewhere else.

p.s. not the actual VPS but connection to my trading platform.

( Arthit Fx )
Feb 17 2016 at 08:11
8 posts
very expensive 😲

Raj (RPatell)
Oct 23 2016 at 06:28
64 posts
For me CNS is the best solution in terms of price per quality. It allows me to trade in a fast and efficient way. I would recommend everyone giving it a try 😄

Knowledge is king!
STG (smudger)
May 26 2017 at 06:12
28 posts
4x live instances running for 12 months. 1x very small issue and quickly resolved & credited under their SLA.

There are cheaper VPS providers, but like most things in life you get what you pay for. I like CNS, good uptime, connectivity to my brokers is fast and reliable.

May 26 2017 at 07:39
31 posts
not sure what the trading community would do without CNS VPS service. They actually are one of the cheapest windows VPS providers that focus on active traders and use their own dedicated equipment (not subleasing from Amazon). look at all of what is included with their service and compare.

Are your trading systems fully automated?
Trading Harmony
Jan 08 2018 at 07:34
2 posts
Too expensive and too many tools killing your RAM. I used them twice and in 2012 they were okay, but in 2017 the autoboot tool was catastrophic.
Support is answering with senseless text modulars to increase the costs of theri clients without increasing any real value. Maybe it is better for power users, but the standard package cannot be recommended.

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