moutaz (by moutaz) Rýchle štatistiky
Zisk: -50.94%
Pokles: 98.17%
Pipy(ov): 849.1
Obchody: 104
Vyhrané:
Strata:
Typ: Demo
Páka: 1:500
Obchod: Manuálny

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moutaz Diskusia
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bengates

Členom od Oct 29, 2010  60 príspevkov bengates Nov 09 2010 at 21:34

moutaz posted:
    <a href='' target='_blank'><img src=''/></a>i really wonder what kind of excuse would he tell us now

as for me i have a pending order which was supposed to be filled and now it reached it's target

and again he'll tell us that the broker is super natural but we like to blame others



Moutaz, as usual thanks for your questions and the positive approach. You of course forgot to mention that this account isn't participating in the contest.

We just checked, indeed there was a problem with the execution.

Being used to your cynical approach I'm sure you will immediately render my response as another scam and there is nothing I can say or do that will make you change your mind. However in case you really are interested in the truth here's what happened (and it's our fault): we have much less servers dealing with demo accounts then the live accounts, for obvious reasons, and it reached the point where there were more users and orders than metatrader could handle. We fixed it today (unfortunately only a bit after you unsuccessfully tried to execute the order). It should run more smoothly now and we are adding more servers anyway.

Please keep up the good vibe!

Cheers,
Ben

mlollar

Členom od Jan 24, 2010  44 príspevkov Victory Markets, LLC (mlollar) Nov 09 2010 at 21:36

bengates posted:
Do you have an account with us? If so what is the number and what are the orders that were delayed according to you?
Don't tell me you are another troll with no account with us who just uses this thread to have a go at us?

Cheers,
Ben


Nice customer service...

The World's Currency Market is Our Oyster.
bengates

Členom od Oct 29, 2010  60 príspevkov bengates Nov 09 2010 at 21:43

mlollar posted:
    
bengates posted:
Do you have an account with us? If so what is the number and what are the orders that were delayed according to you?
Don't tell me you are another troll with no account with us who just uses this thread to have a go at us?

Cheers,
Ben


Nice customer service...


Your comment is in place. However put yourself in our shoes where hundreds of paid trolls attack us on all forex forums non stop trying to harm our reputation.
You want a proof? Scroll up in the discussion and see someone attacking us and then when confronted admitting he doesn't really have an account with us - so on what are his comments based? Personal experience or prejudice?

The fact is that our technology, despite its flaws which we are ready to acknowledge, is far more superior to almost all other brokers and this is what drives their hatred and these trolling comments. None of our competitors was able to provide a genuine MT4 ECN even a year after we launched ours.

bengates

Členom od Oct 29, 2010  60 príspevkov bengates Nov 09 2010 at 21:45


Nice customer service...
</quote>

Oh, and do you think that this person really needed customer service or did he just try to blacklist us?
Those who require customer service turn to customer services representatives first and not forums. Only after they are not satisfied should they do that and this seems not be the case here.

moutaz

Členom od Mar 31, 2010  63 príspevkov moutaz Nov 10 2010 at 08:46

bengates posted:
    
moutaz posted:
   
Moutaz, as usual thanks for your questions and the positive approach. You of course forgot to mention that this account isn't participating in the contest.

We just checked, indeed there was a problem with the execution.

Being used to your cynical approach I'm sure you will immediately render my response as another scam and there is nothing I can say or do that will make you change your mind. However in case you really are interested in the truth here's what happened (and it's our fault): we have much less servers dealing with demo accounts then the live accounts, for obvious reasons, and it reached the point where there were more users and orders than metatrader could handle. We fixed it today (unfortunately only a bit after you unsuccessfully tried to execute the order). It should run more smoothly now and we are adding more servers anyway.

Please keep up the good vibe!

Cheers,
Ben



i didn't say it's the contest account
and i really do not finf a difference

anyway

keep up the good work

mlollar

Členom od Jan 24, 2010  44 príspevkov Victory Markets, LLC (mlollar) Nov 10 2010 at 15:51

bengates posted:
    


Nice customer service...


Oh, and do you think that this person really needed customer service or did he just try to blacklist us?
Those who require customer service turn to customer services representatives first and not forums. Only after they are not satisfied should they do that and this seems not be the case here.


Customer Service' job is to fix the problems, and not react emotionally calling people 'trolls'. Where I come from, the customer is always right and companies fix the problem, and better yet, prevent them before they happen. That is the sign of a good company people will want to do business with.

The World's Currency Market is Our Oyster.
bengates

Členom od Oct 29, 2010  60 príspevkov bengates Nov 10 2010 at 16:34

mlollar posted:
   



Customer Service' job is to fix the problems, and not react emotionally calling people 'trolls'. Where I come from, the customer is always right and companies fix the problem, and better yet, prevent them before they happen. That is the sign of a good company people will want to do business with.


The customer may always be right but these two are not customers apparently and are your everyday paid trolls.

fpuschmann

Členom od Oct 09, 2010  56 príspevkov Falk (fpuschmann) Nov 10 2010 at 17:14
dear Bengates,

you called me payed troll too, but I am one of your customers ;)

Have a nice day
Falk

moutaz

Členom od Mar 31, 2010  63 príspevkov moutaz Nov 12 2010 at 17:17
i think just reading your posts and the way you try to change the subject into personal issues shows all the weaknesses you have
any honest broker when he has a case he runs to fix it but instead you run and jump to blame others
suppose all of us here are paid (as you like to convince yorself and others) does that change the illness of your opperations ans the sickness of treating customers
i know that a potential customer is as important as the exsisting one and i hope you do not treat your customers(if you have any) in the same sick manner as you do here

stop acting like an angel and act like a pro
i know it's difficult for you but at least give it a try

first you claimed to have a problem in the contest accounts and you fixed it after forcing so many participants to lose
then by a miracle the problem moved to accounts not included in the contest
so if the contest accounts ans other demo accounts are have troubles ten what kind of accounts aren't so

i will tell you one thing

everybody know the s..t and will never step on it
whatever you try to convince others everybody has a clear view about you

bengates

Členom od Oct 29, 2010  60 príspevkov bengates Nov 12 2010 at 20:30

fpuschmann posted:
    dear Bengates,

you called me payed troll too, but I am one of your customers ;)

Have a nice day
Falk


Falk - are you?

I refer to your own post here which seems to indicate you are trading with another broker. Furthermore you linked to some scandalous thread on another forum which brands as scammers yet now you say you are our customer.

Falk (fpuschmann) Nov 02 at 16:50
Dear bengates,

I did so but was unable to obtain any results. My broker is regulated und does his job in a professional manner, at least up to now.

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