One Trade Výsledky preskúmania
One Trade
Celkové skóre: 3.2 / 5
Celkom hlasov: 24
Platforma
 
 
Stanovenie cien
 
 
Zákaznícky servis
 
 
Funkcie
 
 
1 - Najhoršie   5 - Najlepší
One Trade Diskusia
Predchádzajúce 1 2 3 4 Ďalší
onetrade

Členom od Jun 05, 2015  5 príspevkov onetrade Nov 25 2015 at 07:17
Dear Stefan,

We are sorry you feel this way. Please be assured that we are definitely not scammers. We are required by our regulator, the FCA, to treat our customers fairly. This is a key obligation placed on us. An administrative error was made with the way the TRYJPY swap had been put in to the system, meaning you were getting a much larger swap from us than you should have. It therefore meant we were receiving a much smaller swap from our liquidity providers than we were paying you!

As a goodwill gesture, we therefore even allowed you to keep an extra EUR 120 more than you were entitled to, on your closed positions. We did not at any point take any money from you that your were legitimately entitled to. In fact, you are still receiving a positive swap on your positions. However this swap is the correct amount, which is lower than what you had been previously receiving.

Errors can be made by anyone, and we are within our rights to correct them as we become aware of them. In keeping with our obligation to treat customers fairly, had we taken extra money from you, to which we were not entitled, we would have been required to pay this back to you. So this issue works both ways.

One final point to note, you mentioned that if we make a mistake then it is our problem to deal with. This is not true. If your bank accidentally deposited $1 million in to your bank account by mistake, it would not give you the right to keep the money and spend it how you like, and then say it is the bank's problem. The bank would take back every dollar to which you are not entitled, as you have no right over this money. This is exactly what happened in this situation with the swaps.

StefanFX

Členom od Nov 24, 2015  2 príspevkov StefanFX Nov 25 2015 at 08:12
Dear OneTrade,

this is the problem to trade with you. I do not know the right swap, every Broker has his own. Now I trade and then you tell, upps, an administrative error was made. See your swaps in USDRUB (-387.3/85.3 by 5 digits) and ZARJPY(5/-31.5 by 3 digits) and others more, for USDRUB it seems low, for ZARJPY high. Are they also incorrect? What do your administrator, is he sleeping? Why should someone trade with you, if you make errors, all time long? It's not my Job to find YOUR errors (Pay me, then I tell you more errors, you have more errors then only swap rates). Should I really ask you before I make a trade, if the swaps, spreads,... are OK. No, with such a Broker it's better to stay away. And you charge 4-8 times more swap then you give. Very bad for longterm traders.

sameerbusiness

Členom od Dec 28, 2015  30 príspevkov sameerbusiness Jan 27 2016 at 07:44
do onetrade offer IB accounts also ?

samniznc@
onetrade

Členom od Jun 05, 2015  5 príspevkov onetrade Jan 27 2016 at 10:50
@sameerbusiness

Thank you for your query.
Yes, OneTrade does offer IB program.

Please contact sales @ onetrade.com for further information.

Regards
OneTrade Team

lewistrader

Členom od Aug 17, 2013  15 príspevkov lewistrader Feb 18 2016 at 11:49
onetrade posted:
Hi,

We do appreciate the client's concern here and are open to being transparent.

As a 100% STP (Agency model) broker we gain no benefit if clients lose money with us. So we always make sure our client have the best service, spread and market execution.

To enhance our liquidity depth even further, we were in the process of changing/adding over some liquidity providers and pools last night during the time of the FX rollover, which resulted in a trade requested by the client being executed at this level based due to technical problem.  We were aware of this issue immediately and acted quickly to make sure the systems were back to normal in less than 2 minutes. The account was compensated 100% for the loss taken and has been reverted to the same state it was in before the switch issue occurred.

Regards,
The OneTrade Team


hello , does this broker allow to scaple? thanks.

Boundo2

Členom od Aug 18, 2015  2 príspevkov Boundo2 Feb 18 2016 at 12:36
Yes, they allow scalping, and they do not have restrictions on trading strategies. :D

onetrade

Členom od Jun 05, 2015  5 príspevkov onetrade Feb 19 2016 at 11:36
@lewistrader Yes absolutely,

Scalping is allowed. Also, our execution on average is below 15ms, and if your strategy is sensitive to latency, you can have a VPS or dedicated server in LD5 where you would get a connectivity of sub-ms to our execution server.

If you need any further clarification, you can contact our support or sales team.

Regards
OneTrade team

lewistrader

Členom od Aug 17, 2013  15 príspevkov lewistrader Feb 25 2016 at 15:45
onetrade posted:
@lewistrader Yes absolutely,

Scalping is allowed. Also, our execution on average is below 15ms, and if your strategy is sensitive to latency, you can have a VPS or dedicated server in LD5 where you would get a connectivity of sub-ms to our execution server.

If you need any further clarification, you can contact our support or sales team.

Regards
OneTrade team


thanks for ur feedback. how about the slipage?

justradik

Členom od Apr 21, 2014  8 príspevkov justradik Mar 02 2016 at 07:39
Good broker. But very VERY HIGH COMMISSION(8$ per lot)sad]sad]sad]

justradik@
Elenand

Členom od Sep 10, 2015  5 príspevkov Elenand Mar 08 2016 at 07:53
Slippage is very high there, I traded news and always my orders were opened close to the end of candle.

Predchádzajúce 1 2 3 4 Ďalší
Compare forex broker spreads in real time: Forex Broker Spreads
Loading
Loading
EURUSD 1.20584 GBPUSD 1.3358
USDJPY 104.642 USDCAD 1.29255

Nástroje

Spoločenstvo

Recenzie

Makléri

Platforma

Podpora


Twitter |  Facebook |  Mapa stránky  |  Podmienky  |   Privacy Policy
©2020 Myfxbook Ltd. All Rights Reserved.
HIGH RISK WARNING: Foreign exchange trading carries a high level of risk that may not be suitable for all investors. Leverage creates additional risk and loss exposure. Before you decide to trade foreign exchange, carefully consider your investment objectives, experience level, and risk tolerance. You could lose some or all of your initial investment; do not invest money that you cannot afford to lose. Educate yourself on the risks associated with foreign exchange trading, and seek advice from an independent financial or tax advisor if you have any questions. Any data and information is provided 'as is' solely for informational purposes, and is not intended for trading purposes or advice. Past performance is not indicative of future results.