I've repeatedly had the same issue with their charts freezing as well, but the worse happened when they STOLE my entire account balance last week. I had dozens of open trades (heavy on GBPAUD positions). During the rollover, Trader's Way increased the spread on my GBPAUD positions to 100 pips and wiped out my entire account! I am supposed to have an ECN account and receive low spreads. I also have two other non-ECN brokers and their spreads were no where close to 100 pips. I trade GBPAUD daily and know quite well what the spreads typically look like during the rollover, news events, and weekend. At no point during my nearly 4 year trading career have I ever paid a 100 pip spread on GBPAUD until I was ripped off last week. There were NO news events occurring, but for some reason Trader's Way decided to increase the spread to just the right amount to wipe out my entire account. I have sent them multiple email complaints about this issue including my account number, and the order IDs and have not received a single response to my complaint. However, I am sure they will respond to this public comment to give the illusion that they actually respond to PAYING CUSTOMERS and are not a scam. Beware.
By the way, I have tried to paste and upload the screenshot showing the 100 pip spread, but it's not working. If someone would fix the attachment issue I will gladly upload the proof of how Trader's Way scammed me.