Absolutely disgusting broker. Their MT4 hangs all the time during relatively active market. During news it is just dead!!! Today at FOMC time my MT4 hanged for 7 minutes!!!!!!! 7 minutes!!!! I closed and reopened it few times- it was dead!! After 7 min eventually it started working. Good thing, they have online web trading station, so I logged in quickly and close my deals though not at optimal moment. And if you usually use MT4, this station is not convenient at all, it is just for critical moments, at least to close deals... Also their spreads are high and they are very volatile, jump like crazy. I still have not closed my account because I have some good history and want to show it to potential investors.... I believe with other broker my results would be much more impressive
If you're implying that the freezing of your MT4 platform is something deliberate on our part, then you would be mistaken. The fact that the Trading Station Web platform worked for you on the same account is proof of this. However, our tech support team would happy to help you determine the actual cause of the issues you have on MT4.
Below are two recent examples of traders who had problems with MT4 that our tech specialists were able to solve:
I am confident we can help you as well. 😄
It's worth noting that on our No Dealing Desk (NDD) forex execution model, FXCM makes money from your trading volume, so we want you to be able to place your orders. Furthermore, since FXCM offsets each of your orders one-for-one with the best prices from competing liquidity providers, we don't profit from your losses or lose from your profits. Therefore, we want you to be profitable so you will continue trading. I'm to hear you have a good history with us.
In regards to our spreads, it's important to keep in mind that these prices are determined by competition for multiple liquidity providers, and your orders will be filled at the best available. While spreads can widen during news events, this is not specific to FXCM but the reality of trading in markets during volatile times. In fact, the live spread table here on Myfxbook shows that our spreads are very competitive: https://www.myfxbook.com/forex-broker-spreads