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FXOpen Markets Limited poäng från recension


Total poäng: 3.3 / 5

Totalt antal röster: 187
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Diskussion

DosoonFX
Jul 02 2017 at 06:55
5 poster
My First Withdrawal Case :
I requested to withdraw my money through my Debit Card and it was succeed but I don't see my money in my account till today, I have contacted FXopen finance department and she insisted that my withdrawal transaction has been succeed and she gives me an ARN code as proof of transaction, then I contacted my bank through their customer services by phone and email and gives that code to check the transaction and they said they have not received my money and if its received they will put the money directly to my account. Its been about 32 days now since my withdrawal request succeed and I have not seen any credit into my bank account. This is very confusing, I am completely no clue where my money is. the delay of this transaction is completely a fraud action might be committed by FXopen or Banks.

My Second Withdrawal case:
I requested to withdraw using wire transfer, and my request rejected many times and they said that I need to provide some document because I am using a UK phone number while my original address is not from the UK, then I said through live chat that I am free to go anywhere that I want and use any number that I need as long it can be use in your system. I have a verified account with FXopen but they see me like a robber. The just like do not believe with their own security system, my UK phone had successfully registered in their system but they keep asking all of my documents. Finally after provided every documents that I could my withdrawal approved yesterday and I ask the transaction code as proof of transaction, I still waiting FXopen respond now and still waiting my money shown in my bank account as it might need 2-3 days to be processed.

fxopennz (fxopennz)
Jul 05 2017 at 14:56
8 poster
DosoonFX posted:
My First Withdrawal Case :
I requested to withdraw my money through my Debit Card and it was succeed but I don't see my money in my account till today, I have contacted FXopen finance department and she insisted that my withdrawal transaction has been succeed and she gives me an ARN code as proof of transaction, then I contacted my bank through their customer services by phone and email and gives that code to check the transaction and they said they have not received my money and if its received they will put the money directly to my account. Its been about 32 days now since my withdrawal request succeed and I have not seen any credit into my bank account. This is very confusing, I am completely no clue where my money is. the delay of this transaction is completely a fraud action might be committed by FXopen or Banks.

My Second Withdrawal case:
I requested to withdraw using wire transfer, and my request rejected many times and they said that I need to provide some document because I am using a UK phone number while my original address is not from the UK, then I said through live chat that I am free to go anywhere that I want and use any number that I need as long it can be use in your system. I have a verified account with FXopen but they see me like a robber. The just like do not believe with their own security system, my UK phone had successfully registered in their system but they keep asking all of my documents. Finally after provided every documents that I could my withdrawal approved yesterday and I ask the transaction code as proof of transaction, I still waiting FXopen respond now and still waiting my money shown in my bank account as it might need 2-3 days to be processed.


Dear DosoonFX,
 
Please be aware that your card payout was processed as a reversal of your previous deposit. In cases linked with card payments, the ARN number is the unique number that tags a credit card transaction. If you are querying a credit card transaction, having the ARN will allow your Bank to track the transaction. In your case the ARN of the reversal is the same as of the deposit, this fact may be a cause of your issue.
Moreover, the reversal is possibly not reflected in your account history, consequently, the balance of your account is changed, and a record of the deposit is annulled. We recommend you to contact your bank (Bank card department) to resolve the issue.

As for your international remittance, as per clause 4.1 of the customer agreement (e-Wallet Terms of Use) You must ensure that the information recorded on Your eWallet during the signup process or any time thereafter is always accurate, truthful and up to date and You shall notify us promptly, but not later than within one month, of any changes in such information... As per our AML/CFT obligations and internal procedures we may ask You at any time to confirm the accuracy of Your information or to provide documents or other evidence.
In short, once we noticed, that a profile of your account had inconsistencies, we requested your clarification and asked you to send up-to-date info. During our correspondence, we discovered that you had been living in another country for the last two years, but there had not been any notification from you, that means you violated the terms of the agreement.
After we finally sent your remittance, we additionally provided a swift message as a proof of our obligation to send the funds. It is the only document that is used for this matter.
Wire remittance usually takes 3-5 business days.

Thank you for your understanding.

Kind regards,
FXOpen Team

When Money Makes Money
DosoonFX
Jul 06 2017 at 06:52
5 poster
Finally I got my first withdrawal money after 35 days!, after through an investigation with VISA global and Bank, the main suspect of my withdrawal delay is the bank who could deliberately delay a lot of refund transaction, they were tried to get advantage from time decay of their customer fund. I have successfully get all my withdrawal money now, I do my apologize to FXOpen for the misjudgment, it was really confusing and stressful at the moment, because it was seems like all my handwork to trade is like went nothing if I can't withdraw my money. Maybe to avoid misunderstanding in fund transaction please do a communication with unfair banks because bad deposit/withdrawal process could also give bad reputation for FXopen in the future.

My second withdraw has been successful as well.

Thank you FXopen.

ronentyt (ronentyt)
Jul 11 2017 at 06:30
14 poster
DosoonFX posted:
Finally I got my first withdrawal money after 35 days!, after through an investigation with VISA global and Bank, the main suspect of my withdrawal delay is the bank who could deliberately delay a lot of refund transaction, they were tried to get advantage from time decay of their customer fund. I have successfully get all my withdrawal money now, I do my apologize to FXOpen for the misjudgment, it was really confusing and stressful at the moment, because it was seems like all my handwork to trade is like went nothing if I can't withdraw my money. Maybe to avoid misunderstanding in fund transaction please do a communication with unfair banks because bad deposit/withdrawal process could also give bad reputation for FXopen in the future.

My second withdraw has been successful as well.

Thank you FXopen.


Like I told you from the beginning
& As I always say : there's nothing like FXOpen :)
From the best True ECN brokers in the world!
Continue successful trading
And good luck

DosoonFX
Jul 11 2017 at 10:45
5 poster
ronentyt posted:

Like I told you from the beginning
& As I always say : there's nothing like FXOpen :)
From the best True ECN brokers in the world!
Continue successful trading
And good luck


Thanks Mate.
Good Luck for you trading as well

9jayc7
Aug 13 2017 at 09:49
1 poster
arswendo posted:
Very nice broker.Easy withdrawal/Deposits within hours (not days).But my lack trading ability makes every brokers looks bad.So it's not about the broker(s),but my ability...:D


It's almost 3 days and I can't withdraw my money to my epayments card. As they said in their website it takes only 24 hours to process.



ronentyt (ronentyt)
Aug 17 2017 at 12:16
14 poster
2 questions:
1. Are you a verified account at FXOpen?
2. Are you a verified account in epayments?


fxopennz (fxopennz)
Sep 27 2017 at 14:40
8 poster
Dear 9jayc7,
Please note that withdrawals are available only Monday to Friday, and if you request a withdrawal on Friday evening, the soonest possible withdrawal time will be from Monday morning. All the requests are approved manually by Finance department. This happened in your case. The money was successfully withdrawn on Monday.
Kind regards,
FXOpen

When Money Makes Money
POP54
Oct 23 2017 at 14:59
1 poster
I have been with this broker for several years and I think they are a very good retail broker with tight spreads and low commission for ECN account. Very good new order feature for MT4 makes it very easy and fast to place order with market depth. Very good service also. Regulated, insurance. New York close charts with 5 daily bars per week. A very good broker indeed.

fxopennz (fxopennz)
Dec 13 2017 at 09:59
8 poster
Dear POP54,

Thank you for taking your time to share your experiences online. We appreciate all the feedback we receive. Our company values put customer satisfaction as top priority and we are committed to our customers. Thanks again for being a loyal client and writing this awesome review.

Kind regards,
FXOpen team

When Money Makes Money
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