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FXCM Truncating MT4 History

jasonrogers (jasonrogers)
Jul 31 2013 at 22:26
272 โพสต์
mikeyap9 posted:
My history is back. Thanks FXCM.


Glad to hear it. I was told it might take a few days. Thanks for the update 😄

GSI
GSI_PLC
May 18 2015 at 10:49
8 โพสต์
I have the same problem with my signal account. MT4 not showing full history even if i ask it to. I contacted FXCM live help and i was told that the limitation for the history can not be fixed.
This is extremely frustrating since i need full history for my signal account. Now i have to find another broker and my 3 months worth of trading on signal account is wasted completely.
A very bad surprice from FXCM...

rob559
May 18 2015 at 16:12
1916 โพสต์
the kind of stupid problems that they are expert in it...started at this broker it took not long to figure out that they are looking like a scam broker

jasonrogers (jasonrogers)
May 18 2015 at 21:05
272 โพสต์
GSI_PLC posted:
I have the same problem with my signal account. MT4 not showing full history even if i ask it to. I contacted FXCM live help and i was told that the limitation for the history can not be fixed.
This is extremely frustrating since i need full history for my signal account. Now i have to find another broker and my 3 months worth of trading on signal account is wasted completely.
A very bad surprice from FXCM...


FXCM archives the history on MT4 after some time as do some other brokers: https://www.myfxbook.com/help#help_31

Depending on how you plan to use this data from your signal account, our tech support team may be able to provide you with a solution. If you send me a private message with your contact details, I'll be happy to arrange a follow up for you with them.

jasonrogers (jasonrogers)
May 18 2015 at 21:15
272 โพสต์
rob559 posted:
the kind of stupid problems that they are expert in it...started at this broker it took not long to figure out that they are looking like a scam broker


I'm sorry to hear of you weren't please with our service, but I appreciate your feedback. If if it's not too much trouble, could you tell me a bit more about what you didn't like? The information you provide can help us to improve our service.

GSI
GSI_PLC
May 19 2015 at 06:42
8 โพสต์
I sent you a PM. As I already said, there is no alternative for me. I need to see all my trading history in my mt4 Account History tab. My mt4 EA is reading information from there.

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