What you just described is quite common with FXCM. I just cannot see why FXCM is charging 2.5-7 pips for EURUSD, but ATC that uses them as liquidity provider charges 0.7 pip + 0.8 pip commission... And they do not have this 'notorious' BT bridge that keeps stalling...
The dealing desk brokers are rude, I had an MT4 that closed trades and the server didn't and this guy gets mad at me and transfers my call talking to me like I'm his 5 year old kid...But that was just one guy, the rest of costumer service has been good so far. Spreads are terrible with GBPCHF shooting to 11 on Asian trade. If you're using Megadroid or any other EA trading the Asian market, take your business somewhere else...I'm about to do just that. If anyone can suggest a Broker, please PM me.
I do not know about the way FXCM with Trading Station works, but FXCM + MT4 provides me with constant stream of surprises... Starting from spikes that obliterate my account for a day or two and ending on small positions disappearing without hitting SL/TP. Customer service is good, but I would prefer if I did not need to have to use it so often.
...trying to remember the exact wording of that non-disclosure agreement, but the details escape me...
That being said... I think that I'm within my rights to say that I hate it when people lie to me -- 'all 12 of our liquidity providers were offline for 5 minutes after the NFP, blah, blah, blah...' 'You have a really good point sir!, I'll take it up with my manager, blah, blah, blah...'
I used this broker somewhere around last year, through a Malaysian IB, he tought me how to trade forex in, but it was CRAP. That was a different story. So here is about FXCM. The Customer service is very friendly and deposit/withdrawal is quite fast. But my problem is the slippage, which for example GBPJPY usually charge me around 5-6 pips, but sometimes it slips me up to 16 pips. How much left do i have to make a profit? My friend even suggest me not to use this broker and im glad Im out, especially under that IB who suggest to trade over leverage.
I have also used FXCM and have ditched them.........
I have to agree with Jerome, their customer service is first class. Had a guy phone me from their local branch and he managed to help me with any and all technical issues that I had. Deposit and withdrawal was accomplished without a hitch at an acceptable pace.
Unfortunately, technically they don't seem to have aced the transition to the Boston Tech liquidity bridge. Their trade execution was slow and this is no good for scalping. There are many requotes but this is also due to a technical deficiency where virtually any error was reflected as an 'off quotes' error.
I also have an issue with the way they are not honest about their spreads. They claim a typical spread of 2.4 pips on the EURGBP but when I charted their spreads over a 72 hours period, the average was clearly 3.3 pips. In fact there is such a clear line delineating the 3.3 pips area that you can see the price is manipulated(See attachment)
Execllent customer service. Too many requotes - but that is mostly likely due to ECN model. Taking MT4 platform offline on Sundays is a little bit of a headache. But I think this is the best broker in the market.
คำเตือนความเสี่ยงสูง: การแลกเปลี่ยนเงินตราต่างประเทศมีความเสี่ยงสูง ซึ่งอาจไม่เหมาะสำหรับนักลงทุนทุกราย
เลเวอเรจสร้างการเผชิญกับความเสี่ยงและการขาดทุนเพิ่มเติม ก่อนที่คุณจะตัดสินใจเทรดการแลกเปลี่ยนเงินตราต่างประเทศ ให้พิจารณาวัตถุประสงค์การลงทุน ระดับประสบการณ์ และการยอมรับความเสี่ยงอย่างรอบคอบ
คุณอาจสูญเสียเงินลงทุนเริ่มต้นบางส่วนหรือทั้งหมด อย่าลงทุนเงินที่คุณไม่สามารถสูญเสียได้ Educate yourself on the risks associated with foreign exchange trading, and seek advice from an independent financial or tax advisor if you have any questions.
มีการให้ข้อมูลและข้อมูลใด ๆ 'ตามสภาพ' เพื่อวัตถุประสงค์ในการให้ข้อมูลเท่านั้น และไม่ได้มีวัตถุประสงค์เพื่อการเทรดหรือคำแนะนำ