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FXCharger (由 fxcharger )

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FXCharger讨论

fxcharger
Nov 08 2018 at 17:21
73帖子
WayneO posted:
Thank you, but that does not give me back the $3000 lost because of the bug. How do you plan to compensate for that, if at all?
Maybe there is another version or an upgrade you could offer to compensate for the loss?
Thanks in advance
Wayne

Please accept my apologies once again. You are first one from all our customers who faced with such problem, that broker blocked your account. Yes, there are was a bug (that was solved in couple of days), but usually brokers not so greedy and don't block the account so quickly. You're out of luck with the broker. Talking about compensations and other things, please contact our support department, because as I know, you didn't send us all required data for analysis, so we could help you.

Wayne Ovenstone (WayneO)
Nov 09 2018 at 09:45
53帖子
Aah, I see, it's my brokers fault.....................................

It's amazing what you can accomplish if you don't care who gets the credit.
fxcharger
Nov 14 2018 at 15:24
73帖子
WayneO posted:
Aah, I see, it's my brokers fault.....................................

Hi! As you can see, I gave you expanded answer, but you saw only couple of words. As I already mentioned no one from our customers didn't get such ban from brokers because of frequent modefing of trades - the same was at some of our accounts. Yes, the problem was from our side (but this is a petty problem), but broker made the loss to you, because he did not want to spend on you an additional 0.1% of the power of his server - it's a pity.

Wayne Ovenstone (WayneO)
Nov 14 2018 at 17:18
53帖子
Nope, I saw all your words, but passing the blame to my broker and suggesting that I was the only person that runs your EA that had this issue, well that's just............. enough said.

It's amazing what you can accomplish if you don't care who gets the credit.
fxcharger
Dec 03 2018 at 14:07
73帖子
WayneO posted:
Nope, I saw all your words, but passing the blame to my broker and suggesting that I was the only person that runs your EA that had this issue, well that's just............. enough said.

Hello Wayne! That was said not because 'only one person' doesn't matter to us, but it was said because all other brokers, that our customers uses, didn't do it to their clients. Such a bug or even the principle of operation (yes it possible in some strategies) may be in any advisor of any developer. And the question is, what will do the broker when it happens. Will it work fine even with that or it will close all your trades?

Once more, we are really sorry that it's happened to you.

nick3232
Dec 04 2018 at 07:34
162帖子
wicth broker are we talking about ? Wayne

Wayne Ovenstone (WayneO)
Dec 04 2018 at 09:08
53帖子
nick3232 posted:
wicth broker are we talking about ? Wayne


Hi Nick, I was trading the EA on Global Prime ECN account at the time.

It's amazing what you can accomplish if you don't care who gets the credit.
TrinacriaFX (arcos12)
Dec 09 2018 at 08:05
1帖子
alanwee
Jan 11 2019 at 07:00
1帖子
fxcharger posted:
WayneO posted:
No issue with margin, it was the faulty code which caused the broker to suspend trading of the EA.


Hello! Yes, we are really sorry for that inconvenience. We had improved the reliability of Drawdown control in EA, but it caused a bug. However, we had fixed it in couple of days, when found it out.


@fxcharger How do we get the benefit of the fix, do you publish an update to the EA, and if so, how are we notified of this?

Donald Betcher (DonaldB)
Jan 11 2019 at 11:01
38帖子
Hello. I discovered your trading history and saw a two times when you got a dd and recover it very fast. This is a talent, I believe. Nice job. But, one question, do you use stop losses toprevent some huge losses?

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