1) A full answer regarding the spreads has been given to you earlier via email. Please note that we do not have any influence over the spreads and provide them as we receive from our partners. Changes to spreads might be applied in accordance with the demands of our liquidity providers and that is exactly what happened in the timeframe mentioned by you. Such possibility is based on the following legal documentation clauses: 2.2, 2.4, 3.20 of Rules of proceedings for trading operations (https://static.fortfs.com/download/regulation_of_operations.pdf
) and 5.1, 11 of Risk Disclosure policy (https://static.fortfs.com/download/risks_policy.pdf
These documents, along with other legal documentation, are in open access and can be found here: https://www.fortfs.com/en/about/reglaments
. Opening an account with FortFS means that you accept these documents and, judging by your post, you seem to admit that all our actions have been taken strictly according to the documents you have agreed to.
2) Unfortunately, the payment processing company does not practice providing documents/statements on transactions that have not been completed. Still, since you accuse us of lying, we are sending to your email a screenshot of withdrawal transactions numbers as well as numbers of rollback transactions that we received. This screenshot should clear all the doubts on these transactions actually taking place.
Payment processing company is an external independent organization and, sadly, we cannot influence its internal compliance procedures. In accordance with p.6.5. of our Client’s agreement we recommend you to contact SorexPay support directly regarding any information on rollbacks of transactions.
Please note that you have been informed to include our answers if you do decide to post to forex forums, otherwise we would be forced to quote our correspondence ourselves, and so we do.
Additionally, we would like to clear up the following: in your review you make it sound as if you lost money, which is absolutely not the truth. You have earned and withdrawn a considerable profit during your trading with us. On top of that, you asked us to pay you to not post negative reviews online, which we cannot consider anything but an extortion attempt. We quote your letter: “I have a suggestion for you: I am willing to not share this experiences on fx forums if you will refund $ 2500 for loss due to a change of spread. I think it would be better for both sides.”
We think that it is only fair to let other site visitors have an honest perspective on the situation before they form an opinion.
As always, our support is happy to answer your further questions should you have any.