Diskusija

limpeh posted:
Forex scalpino
I want the refund, please refund my money. Your website saying that you will refund money without asking any question within 60 days, can you please refund my money?

Read the topic in donnaforex forum, seems the vendor don't like to refund!

limpeh posted:
Forex scalpino
I want the refund, please refund my money. Your website saying that you will refund money without asking any question within 60 days, can you please refund my money?

limpeh, hello.
Are you our client? what is your e-mail which you used for registration on our website?
whit your nick 'limpeh' we are not sure are you our client.

Regards.

this is no scalping robot.. if scalping the duration is 0 second execution.

very good results,but have to be armed with patience

rob559 posted:
very good results,but have to be armed with patience

@rob559 i see from their accounts they do not have trades from the end of february! u are having morev trades, maybe because u changed the settings or for the different datafeed of ur broker? what is ur opinion on this Ea? how is the support by the vendor? he give suggestions on the settings? many tnx!

I have bought Scalpino robot last week and i want to share my first impressions!

The vendor alwasy replied very fast to my requests!

I have had few trades but all winners! I have had few more trades than the vendor on his account! My first impresions are very good! If u stick (and u must do it) with the vendor suggested settings (specially about trading hours) and u have a good broker i think this Ea could do very well! On Donnaforex forum we are very active in sharing our opinions on this EA!

https://www.donnaforex.com/forum/index.php?topic=10522.msg305349#new

is there auto dectecting trading hours or you have to ajust it yourself ?

rob559 posted:
is there auto dectecting trading hours or you have to ajust it yourself ?

U must indicate in the settings the trading time, as per vendor indicati on (only 4 hours)

Anyone has bought this EA and running well result ?

Yes, but from few time and i have had more profitable trades of the vendor! Other users that i trust posted that on good brokers they are also having betetr results! It' s for true, and ur broker will do the difference!

Very suspicious office which handles this product! It's not that he doesn't sell, he still does not pass the verification! Support was also unable to help, the money is not returned, although since purchase, it's only been 3 days!

Follow the thread on Donnaforex Forum, he was blacklisted. The EA does not trade, the support is not supportive and they do not honor the refund request

Hello guys,
nothing not true from this.
We have several kind of support: e-mail, Skype Live chat support and also we install EA on client PC or VPS with Team Viewer.

Client NeonIX, rejected our support and our help. When he bought Ea automatic got password and purshase id.
But, client made mistake during installation of EA and not accept our help.

After, he rejected our help he threatened to us and said that will damage our business on forums and websites with bad comments.

So, and the end he accused us that we sold him EA which can't be verified. HUH? he said that we selling EA which can't pass verification??? Dear client are you serious? After over 1 year of selling of our EA and with a lot of satisfied client, and with trading results on 5 REAL accounts here on Myfxbook, you said to us that we sold you EA which can't pass verification?

Answer on this is simple: Client made mistake during installation of EA and not accepted our help to install EA on his PC or VPS with Team Viewer.

Regards.

I use advisors in the market for over 5 years and with any EA no problems on installation and configuration! Your support could not solve the problem of verification Advisor, correspondence with its representative there for me! Even more suspicious of your numerous attempts to gain access to my computer or VPS, I explained to you what is installed on several terminals and advisors, which are successfully traded, and your intervention extremely unacceptable. If you consider yourself an honest and open, then follow the information that is listed on your site, you will give me the money paid for your product ! You have it posted on my website :
You have all 30 days to see if it works for you. If after 30 days you did not make profit with Forex Scalpino Robot Expert Advisor, then we will refund your money with no questions asked.

And for those who doubt how weak support this product I am ready to provide the correspondence!

INFO:
Dear clients,
we want to inform that we fixed our server and now EA works normal.
Reason was our web hosting, which sever was down.

Now all is fixed and EA works normal also and our webpage.
We apologize for this nuisance.
 
Regards.

And this is after they accused me that I don't have the skills for installing advisors! Within 5 days technical support couldn me to assist in verification! And you think after that I'll give consent to the use of your EA? You are mistaken Lord! I refuse to use your EA and require me to return money paid when purchasing it! On further your information will be communicated on this forum and other forms of Forex market.

И это после того как они обвиняли меня в том, что я не обладаю навыками по установке советников! В течении 5 дней техническая поддержка не смогла мне оказать помощь по верификации! И вы думаете, что после этого я дам согласие на использование вашего советника? Вы заблуждаетесь господа! Я отказываюсь от использования вашего советника и требую вернуть мне денежные средства, оплаченные при его покупке! О дальнейших ваших действиях информация будет доводится на этом форуме и других формах о рынке форекс.

Another response from the seller, 'Dear client, our Website hosting server is Fixed now. Now, you can to use EA normal.'
which is not able to provide technical support, fulfillment of obligations and guarantees listed on the website:
'You have all 30 days to see if it works for you. If after 30 days you did not make profit with Forex Scalpino Robot Expert Advisor, then we will refund your money with no questions asked.'

Do not buy this EA! Scammers their money will not return this fact. The result of trade is also questionable, hidden comments, and then the seller doesn't want to show who is placing the trades on the account, sale EA is carried out through an intermediary, another reason to think!

NeonIX, all big lies you said.
All is transparent, every trade here on Myfxbook, also we have several kind of support and Live support on Skype. Also, if client don't know to install EA , we install on his PC or VPS with Team Viewer.

your only purpose of this words is try to destroy our business.

Kind Regards.