IC Market is down

Mar 23, 2017 at 15:35
2,039 Views
17 Replies
Member Since Feb 13, 2017   10 posts
Mar 23, 2017 at 15:35
I can't logon to IC Markets. Support says they are working on it and not sure when it'll be up again. How does one deal with this??
Member Since Feb 22, 2011   4862 posts
Mar 23, 2017 at 15:51
ICMA is fine on my accounts
try to restart mt4
Member Since Jan 25, 2010   1360 posts
Mar 23, 2017 at 18:13
Yeah mine lost connection on Real for half an hour. Demo was still working fine.

Now AUD has gapped on all pairs... is this a market correction or ICM feed issue, or a liquidity issue?
Member Since Jun 10, 2016   7 posts
Mar 24, 2017 at 06:57
Everything is OK with ICMarkets.
Life is Game. Play it! Life is Love. Enjiy it!
Member Since Oct 24, 2016   2 posts
Mar 24, 2017 at 06:59
Live05 is down
Member Since Oct 24, 2016   2 posts
Mar 24, 2017 at 07:00
now is back online, had around 40 mins outage.
Member Since Feb 22, 2011   4862 posts
Mar 24, 2017 at 07:50
Sent them this email

Guys,

some time ago you had problem with server which you were not able to fix for weeks.

Now it is happening again.

Dont you think you should AT LEAST inform users you have problem so they DO NOT TRADE to avoid trades without control and losses?



Lets see the answer




Member Since Feb 12, 2016   522 posts
Mar 24, 2017 at 11:17
Hello,
If you have any damage/losses on trading accounts due to issue in their servers (and they did not inform you or the issue repeats), ask them to cover/refund the lost amounts.
Member Since Jul 25, 2016   237 posts
Mar 26, 2017 at 07:00
ICmarkets is POS. Yesterday it froze for about 1 hour, while I was in a nice scalp! I would suggest moving to pepperstone! :)
@GJscalper for more information
rob559
forex_trader_29148
Member Since Feb 11, 2011   1916 posts
Mar 26, 2017 at 07:01
did not notice anything wrong on my acc
Member Since Apr 18, 2017   920 posts
Apr 30, 2017 at 06:51
Well, I used their demo trading service for several months! Basically, in my demo I used more than 17 trading brokers for judging their live trading activities! In addition I have an interesting experience, many brokers increase their trading spread during high impact news in their live account but not in demo!
Member Since Mar 22, 2017   5 posts
May 01, 2017 at 06:33
IC spread during news is still pretty good compared to others but more than demo
Member Since Feb 22, 2011   4862 posts
May 01, 2017 at 17:29
IcMarkets are good.
They are not perfect though but havent had an issue with them for a long time
Member Since Apr 18, 2017   718 posts
Jun 14, 2017 at 14:22
The main problem of IC market is, they freeze the trading chart during high voltage news session; worst experience on news trading!
xeconds
forex_trader_412389
Member Since Mar 14, 2017   13 posts
Jun 15, 2017 at 05:52
AmDiab posted:
The main problem of IC market is, they freeze the trading chart during high voltage news session; worst experience on news trading!

That doesn't just happen on ICMarkets, infact also a few other brokers that i used before in AUS.

But prefers not to name them.

one of the issues of these retail brokers is they have too many clients on a single Server. So changing server doesn't really help because there are so many orders going through. And because they probably are not a STP A Book broker, they have internal B book plus C Book for hedging and throwing out, this caused massive delay especially during the high volatile period. Thus explained, why orders may not be filled as well as heavy slippage. The connection is already having a bad time plus other attributions like Your own VPS or computer and so on.

So it's very common to experience server going down, freezing etc.

Member Since Nov 19, 2015   5 posts
Jun 15, 2017 at 05:55
If you use the ECN account then nothing freezes, you just get a slightly larger spread
Member Since Jun 04, 2017   18 posts
Jun 15, 2017 at 06:05
Yes is true, IC Market freeze chart with important news, before I use IC Market.
Member Since Apr 18, 2017   920 posts
Jun 18, 2017 at 07:33
jaruw posted:
GJscalper posted:
ICmarkets is POS. Yesterday it froze for about 1 hour, while I was in a nice scalp! I would suggest moving to pepperstone! :)

Was it an attack, or a technical failure?

Same experience here! No, there was no technical failure! I see, they make it intentionally!
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