- Do I need to pay for your service?
- Why didnt I get my activation email?
- Is my private information safe?
- You dont support my trading platform. What should I do?
- How often do you update the data?
- How long does it take for you to analyze and add my new account?
- Is it possible that someones trading results are fake?
- I cant add my trading account successfully. What should I do?
- Do I have a limit on the number of trading accounts I can add to my portfolio?
- I really want you to add a certain feature! Can you?
Do I need to pay for your service?
No. Our service is absolutely free. We make money by showing you ads.
Why didnt I get my activation email?
Your email provider might have marked the activation email as spam.
If you cant find your activation email in your spam folder, click here to resend your activation email.
Is my private information safe?
We are doing everything possible to make sure your personal data is safe. We use SSL certificates to encrypt your connection; furthermore, your data is stored in encrypted format on our server.
If you have a reason to believe your account has been compromised and/or dont have access to it, contact us using the contact page.
You dont support my trading platform. What should I do?
Please tell us what platform you use, using the contact page. We are constantly adding support for new trading platforms, and well notify you once the support for your trading platform is added.
We also recommend contacting your broker.
How often do you update the data?
Data is updated currently every 5 minutes for MetaTrader 4 accounts, and every 60 minutes for FxTrade/FxGame accounts.
Automatic data retrieval of Oanda accounts is only valid for the same day the history link was issued. We are constantly trying to increase the update frequency, and well inform you if it changes.
How long does it take for you to analyze and add my new account?
Once youve added a new account successfully, it may take up to 2 minutes to analyze the accounts data. Youll be notified when your account is analyzed and added to your portfolio. If your account isnt analyzed within the stated period, youve probably didnt set it up correctly Click here to learn how to add an account.
Is it possible that someones trading results are fake?
We are taking every possible measure to insure that track records are not faked. At the top of every system page youll notice if the account has been verified.
Please note that verified accounts might have some inaccuracies which are out of our control, so if you feel something is off, please let us know.
I cant add my trading account successfully. What should I do?
Follow the steps as described in the help section for the appropriate platform.
If youre still having trouble, please contact us using the contact page.
Do I have a limit on the number of trading accounts I can add to my portfolio?
No. Add as many accounts as you need.
I really want you to add a certain feature! Can you?
Well do our best! We are always glad to hear feature requests and suggestions. You can post a request in our communitys suggestion box , or contact us privately using the contact page.
