Dear Valued Client,
 
Early in the morning on August 29th one of our liquidity providers began sending incorrect quotes through our system. This caused many clients to suffer losing trades on their accounts. We have disconnected and dropped this liquidity provider so that the issue will not reoccur. Our charts have been fixed using correct market data. However, as there were many trades involved we are carefully and meticulously working to resolve this issue by correcting all trades that were affected during this time.
 
Therefore if you opened or closed any trades on August 29th, you may find that these trades might be deleted from your account or otherwise modified as needed to reflect the correct market prices that would have been present on our platform. All the trades regardless of profit or loss must be treated in the same manner. We very much understand that this might disappoint some, but all deals after this matter has been resolved must reflect accurate and true market prices.
 
After we have completed all trade corrections, we will send another email out updating you. You may contact us with any questions you may have regarding your account. We will be happy to have a correspondence with you.
 
Thank you for your kind understanding and sorry for any inconvenience caused. As there are many inquiries, we will do our best to respond in a timely manner.
 
Best Regards,
TradersWay Team