FXDD Pending

mharap
mharap
Dec 11, 2009 at 10:09
1,688 Views
6 Replies
mharap
mharap
Member Since Nov 25, 2009   1 posts
Dec 11, 2009 at 10:09
HI, I just add FXDD in my account.
And also I had set the publisher in FXDD MT4 and the journal say is starting and OK.
But why in myfxbook the status is still pending ?
I try with another broker and it works just fine.

Is the server name i entered is wrong.
I use this : FXDD-MT4 Demo Server 2 - FXDD

Please help me.
Thanks
Message
Staff
Staff
Member Since Jul 31, 2009   1444 posts
Dec 11, 2009 at 10:15
mharap, recently FXDD changed their account statements policy and replaced the statement template in your MetaTrader installation.

Please download the original statement here: https://www.myfxbook.com/pages/statement.htm and place it in the templates folder of your MetaTrader installation directory.

Thank you.
Message
jwelch
jwelch
Member Since Jan 12, 2010   1 posts
Jan 24, 2010 at 02:22
I'm still having issues after saving the origninal statement in the templates folder. Does it need to have a specific file name?
Message
Staff
Staff
Member Since Jul 31, 2009   1444 posts
Jan 24, 2010 at 07:50
It should be saved as statement.htm (overwrite the existing file).

In your case, your MetaTrader platform hasn't sent any data yet to our servers.

Please double check you've followed the instructions as shown here: https://www.myfxbook.com/help#help_1

If you still having trouble setting it up, please contact us privately for further assistance.
Message
brishleap
brishleap
Member Since Nov 24, 2020   17 posts
Jan 29, 2021 at 10:08
Did you try downloading the original statement first. Do that maybe.
Message
gruntlimbic
gruntlimbic
Member Since Dec 21, 2020   9 posts
Mar 03, 2021 at 11:45
Check for it on the internet. You will get the updated news and know what you have been doing wrong.
Message
kenttyler
kenttyler
Member Since Jan 07, 2021   11 posts
Apr 03, 2021 at 04:28
You can also contact the platform directly I guess. This will resolve your issue without waiting for an answer here.
Message
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