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RBFX_Support
RoboForex
in
Brokers
Dec 19, 2022 at 09:52
Dear Anthropos,RoboForex is a regulated broker that operates in strict adherence to all legislative and regulatory documents, which eliminate any possibilities of non-performance of financial obligations owed to our clients. While we strive to make our withdrawal process the fastest and most flexible one as possible, we must balance this with our responsibility as a regulated company to verify details under the “Know Your Customer” (KYC) and Anti-Money.If you have any further questions, feel free to contact our 24/7 Help Desk. We will be pleased to help!Regards,RoboForex
RoboForex
in
Brokers
Mar 08, 2018 at 05:59
Hello! Chats are online. Additionally you can send us a message by the email or through the Member Area in the section "Help".Sincerely, RoboForex
RoboForex
in
Brokers
Mar 30, 2017 at 12:09
Hello!Some IP-addresses of servers are available in the Technical support FAQ on Roboforex website.Sincerely, RoboForex
RoboForex
in
Brokers
Oct 13, 2016 at 07:44
Hello!No, it is not true as stop orders are filled at actual market price at the moment of their execution which (the price) may differ from the one set in the order.Sincerely, RoboForex
RoboForex
in
Brokers
Oct 04, 2016 at 07:29
Hello!The fixed spread in any account type is an artificial method of pricing. The rates of fixed spread are defined on the basis of average liquidity rates available to a broker at a particular time. Generally the liquidity for the majority of instruments is lower at night. Contract specifications always include the fixed spread rates the broker is ready to provide at the same level during the most liquid period of the day (9:00-22:00).The fixed spreads out of this period may stay at the same level if the liquidity allows that, otherwise they change (the lower is the liquidity, the bigger is ...
RoboForex
in
Brokers
Aug 02, 2016 at 06:35
Dear MountainKing.The requirement for VPS is just a 3 lots. These conditions were decreased (was 5 lots) in November 2015 and have not been changed anymore.Sincerely, RoboForex
RoboForex
in
Brokers
Jul 27, 2016 at 07:46
Hello!The above-mentioned changes are made to optimize the system, as for the VPS-server it's still free of charge and it makes sense to provide it not just for keeping but for the active trading, thus the minimum trading volume won't be an obstacle for the practicing trader, concerning swaps, please, note that there are swap-free accounts but with a fixed commission. Probably that would be more convenient.Sincerely, RoboForex
RoboForex
in
Brokers
Jul 27, 2016 at 07:46
Dear Andrew-Ibrahim Unity Cadre.Please specify your account number or ticket number.Sincerely, RoboForex
RoboForex
in
Brokers
May 05, 2016 at 06:27
Hello!All the additional information required by the company while withdrawal is necessary for the sake of your funds safety.If you face with any difficulties, please, don't hesitate to contact our payment department.https://my.roboforex.com/en/help/add-a-ticket/billingCould you, please, provide your trading account number or at least e-mail?Sincerely, RoboForex
RoboForex
in
Brokers
Apr 14, 2016 at 14:38
Dear rahiths.RoboForex is regulated stp broker. If you have some examples or experience in trading with us please provide account no., deals ID and details about your situation. Have you sent a claim to Company's support?Sincerely, RoboForex
RoboForex
in
Brokers
Apr 14, 2016 at 09:56
Dear Vanessa.Information about the Company's business model can be found in the section "Business model" on Roboforex`s web site.http://www.roboforex.com/about/business-model/Robotrade Ltd is a Market maker on the Cent accounts, RoboForex CY LTD is a fully STP broker.Please notice the leverage up 1/1000 is available not for all accounts` types and only to accounts with equity not more than 2000$.Sincerely, RoboForex
RoboForex
in
Brokers
Mar 09, 2016 at 11:14
Dear sameerbusiness.We have just looked at the spread of GBPJPY and it was only 1.6 pts at the moment we checked.Therefore the information you provide seems false and misleading for the customers of myfxbook.Please avoid using groundless statements.Sincerely, RoboForex
RoboForex
in
Brokers
Jan 27, 2016 at 10:57
Dear lordgara.Please be informed that the amount of deposit has been credited on your trading account.The delay occurred since your payment was on a review at bank's Risk Department.Sincerely, RoboForex
RoboForex
in
Brokers
Jan 12, 2016 at 13:22
Dear sameerbusiness.We would like to thank you for your patience.Normally, in accordance with the clause 13.7 of the Client Agreement, if the trading account cannot be deposited automatically, the appropriate application will be fulfilled within 2 working days since the client's notice on depositing the trading account is received.The funds has now been deposited on your trading account.Client's Agreement: https://my.roboforex.com/files/document/client_agreement_bz_en.pdfSincerely, RoboForex
RoboForex
in
Brokers
Jan 11, 2016 at 11:16
Dear sameerbusiness.Could you specify your account number please? We will check your current situation.Sincerely, RoboForex
RoboForex
in
Brokers
Sep 22, 2015 at 16:36
Dear Man (wankl).As we can see, the positions which are marked in your screenshot were closed during significant volatility in GBP related to Manufacturing Production data release.Slippages of stop-orders and market orders are quite common in similar situations as the execution is always performed at available market prices.If you suppose that the execution was not correct in your case, - you can send us a ticket to examine the situation more closely.Sincerely, RoboForex
RoboForex
in
Brokers
Apr 14, 2015 at 12:13
Dear adeberna.It does not matter how much you have filled up and how many do you have now on the account. Company can cancel the application for withdrawal of funds only if Company found the violation of the cleint`s agreement on the client side. Please provide your account number - we can answer about the causes and possible options for you. Dear forex master.The company is not bankrupt. Please do not post false information about the Company.Please provide your account number - we can answer about the causes and possible options for you. Probably, your address verification was rejected and y...
RoboForex
in
Brokers
Sep 23, 2014 at 10:07
Hello. rafiktry!The billing department has declined the 5$- withdrawal , because we want to know the reason: why did you open the account if you did not trade? You have deposited 5$ through one payment system and try to withdraw through another payment system. Please write an answer in the ticket to The billing department.Sincerely, RoboForex
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