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Alvexo
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Mar 21, 2016 at 12:27
Dear Andreas,We appreciate your kind words. Client satisfaction is one of our highest priorities here at Alvexo and we are glad this matter has been resolved.We are always at your disposal should you require anything further.Sincerely Yours,The Alvexo Compliance Team
Alvexo
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Feb 08, 2016 at 14:36
Dear Andreas,We look forward to receiving your documentation and we will reply accordingly.The Alvexo Compliance Team.
Alvexo
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Feb 03, 2016 at 07:17
Dear Andreas,As you were told in a phone conversation between you and Andrew, on Friday January the 29th, you are more than welcome to attend a meeting with us and view our records. You answered our suggestion as quoted: “I don’t need anything; I have my records”. If you change your mind and choose to come for a meeting, please send us an email to
[email protected]
and we will schedule an appointment.If you wish to submit a formal complaint please refer to the section “Legal Documentation “ at www.Alvexo.com and follow the Complaint Procedure as instructed.The...
Alvexo
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Jan 28, 2016 at 09:03
Dear Andreas,Our records show that your first scheduled appointment with Andrew did in fact occur on January the 4th, at approximately 10:26am, as you had requested in an email correspondence with Andrew. During your first call with your Account Executive Steve you mentioned to him that you had made profits on the Demo Account because, as quoted by you, “did not study” and “ you got lucky”. Following your statement Steve had decided to go over the same training material with you as Andrew had, for you to fully comprehend it. The reason you were advised to open a Gold ...
Alvexo
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Jan 25, 2016 at 17:47
Dear Andreas,We would like to inform you that we take your complaint as of the highest importance, and therefore have investigated your claims. We hope our response will clarify any misunderstandings that may have occurred.Firstly, you state that our Sales Representative Kyriaki had contacted you for the first time 8 days ago however, our records show that your last conversation with said representative occurred over a month ago, on Dec 22nd, the day you had made your deposit.We listened to the recorded call, made to you by our Senior Account Executive on January 4th , and he provided you with...
Alvexo
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Sep 16, 2015 at 15:36
@tizoo: you may have noticed that myfxbook spreads comparison is dynamic. This with accordance to the fluctuating spreads of an ECN account.All trading conditions are available on our website.Our sales representative clarified the ECN account conditions and advised you to start with half of the amount you intended to start off with.This, in order for you to get fully acquainted with the system and the specificities of an ECN account.Please note that you requested to withdrawal $2500 four times on September 2nd while only $2452 were available in your account. Thus, we contacted you several time...
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