I need help with my broker as i'm a novice in these wanderings.
Last friday when nfp I had several orders pending sell stop and buy stop, which opened with a skid ranging from 2 pips and 115 pips.
When I realized I was the live chat and the operator who answered me told me to fill out a form and told me to fill as it had been many issues on Friday. He told me to wait for response from the trades department. After some insistence to have open trades and find that the broker (Icmarkets) should the void today received the following email.
Support (IC Markets)
Jun 10, 15:31
As your orders was submitted during market volatility (non-farm payroll), there was a 200 pip spike on EUR/USD and similar movement of other pairs where prices were moving very fast resulting in the slippage. There were no anomalies found in the execution of your orders. Please note that ICM offer variable spreads and execution according to live market conditions, we do not offer guaranteed stop losses or offer fixed spreads.
Let us know if you have any questions.
Sung Choi | Support Team Leader | IC Markets''
I disagree with this for this slippage is inadmissible and orders should have been off-quotes.
What do you think should I do ???