They pay , but with delay . This is the reason :
The withdrawal of funds through all payment systems, wire transfers and transfers to cards will exceed the procedural terms.
Reason: for proper operation of corporate liquidity module, the funds required to execute the client requests should be removed from omnibus accounts within several weeks.
How this module works:
Overlapping client positions is carried out by a pool of accounts opened with liquidity providers. The accounts are not operated automatically; they are managed with the management module of corporate liquidity which allows directing this or that transaction in whole or in part on the accounts providing optimum conditions for this purpose at that time.
It also applies to the system estimating aggregated requests for funds deposit and withdrawal in order to maintain necessary margin on the omnibus accounts and assess risks. Therefore, to withdraw funds from the omnibus accounts we should take into account open positions, a possible gap at market opening, and also positions opened by managing traders from the beginning of the trading period.
A number of withdrawal requests submitted at the end of last week 20% exceeds a usual norm; obviously, it is connected with problems in Panteon-Finance that make some clients of ours worry, and also with mass withdrawals to corporate cards. All requests will be executed. However, the funds withdrawal process will take some time as the funds are removed by parts from different accounts at the LP. Since March we will have been operating according to terms stipulated in the regulations and within February we will reconstruct operation module to be able to withdraw large sums shortly. Funds withdrawal process is not suspended, clients will receive payments according to their requests, this will just take more time, than usually.
We apologize for this inconvenience, the situation is temporary and caused by the objective reasons.'