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Oct 16, 2016 at 06:13
Dear Ashish, Thank you for your comment. We are fully aware of your case and our Customer Support has already answered your queries and provided you with the necessary explanation, information and guidance. We provide optimum trading conditions for our clients including a tight spread, volume based commission discount, low latency execution to name but a few. In fact, we are recognised by the trading community for our honesty and transparency. As you stated, you have been with OneTrade for about a year. That alone proves that we have been providing you with the best service otherwise you woul...
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Feb 19, 2016 at 11:36
@lewistrader Yes absolutely, Scalping is allowed. Also, our execution on average is below 15ms, and if your strategy is sensitive to latency, you can have a VPS or dedicated server in LD5 where you would get a connectivity of sub-ms to our execution server.If you need any further clarification, you can contact our support or sales team.RegardsOneTrade team
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Jan 27, 2016 at 10:50
@sameerbusiness Thank you for your query. Yes, OneTrade does offer IB program.Please contact sales @ onetrade.com for further information.RegardsOneTrade Team
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Nov 25, 2015 at 07:17
Dear Stefan,We are sorry you feel this way. Please be assured that we are definitely not scammers. We are required by our regulator, the FCA, to treat our customers fairly. This is a key obligation placed on us. An administrative error was made with the way the TRYJPY swap had been put in to the system, meaning you were getting a much larger swap from us than you should have. It therefore meant we were receiving a much smaller swap from our liquidity providers than we were paying you! As a goodwill gesture, we therefore even allowed you to keep an extra EUR 120 more than you were entitled to, ...
One Trade
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Sep 01, 2015 at 12:01
Hi,We do appreciate the client's concern here and are open to being transparent.As a 100% STP (Agency model) broker we gain no benefit if clients lose money with us. So we always make sure our client have the best service, spread and market execution.To enhance our liquidity depth even further, we were in the process of changing/adding over some liquidity providers and pools last night during the time of the FX rollover, which resulted in a trade requested by the client being executed at this level based due to technical problem. We were aware of this issue immediately and acted quic...
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