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fxtrademark

Členem od Oct 27, 2009  9 zpráv(a,y) Mark Jackson (fxtrademark) Nov 16 2009 at 22:55
Does anyone else have issues with history on their account? My broker, IBFX, is only providing history of a few months on MT4. and to myfxbook. I can get trade data in excel from IBFX's web account but I would prefer to use this site for data presentation. I have been running fully automated since January and would like to have the results in Myfxbook.

Does anyone know of a solution? Thanks in advance.

Staff

Členem od Jul 31, 2009  1371 zpráv(a,y) Ethan (Staff) Nov 17 2009 at 07:36

fxtrademark posted:
    Does anyone else have issues with history on their account? My broker, IBFX, is only providing history of a few months on MT4. and to myfxbook. I can get trade data in excel from IBFX's web account but I would prefer to use this site for data presentation. I have been running fully automated since January and would like to have the results in Myfxbook.

Does anyone know of a solution? Thanks in advance.


Have you tried the following? https://www.myfxbook.com/help#help_30

fxtrademark

Členem od Oct 27, 2009  9 zpráv(a,y) Mark Jackson (fxtrademark) Nov 17 2009 at 08:32 (editováno Nov 17 2009 at 08:44 )
Thank you for responding. Yes, I have. I noticed my history had been removed from the MT4 platform when I signed up for myfxbook and reviewed the data. Below is part of a chat with their customer service;

Client Services 70: Yes, we archive data at the end of each month.
Client Services 70: You can find your complete history through the web account.
Client Services 70: It is all stored there.
Mark Jackson 44191: yes, but I wanted to use MT4 to do some analysis
Mark Jackson 44191: are you saying it is not possible to pull past trade history into MT4 any longer?
Client Services 70: Unfortunately the only way to pull any portion of your history is through the web account.
Client Services 70: Anything prior to September will need to be accessed through the Web Account.

So, I'm guessing the next time IBFX decides to free up space on their servers, Myfxbook will only use data FTP'd...or does Myfxbook store data and keep a record of past history?

Staff

Členem od Jul 31, 2009  1371 zpráv(a,y) Ethan (Staff) Nov 17 2009 at 08:59
fxtrademark posted:
So, I'm guessing the next time IBFX decides to free up space on their servers, Myfxbook will only use data FTP'd...or does Myfxbook store data and keep a record of past history?


You can be assured that your data will not be deleted.

Our systems were designed specifically to overcome this issue. Even if your data is deleted on the broker's side, you'll be able to view it here on Myfxbook, and continue the data analysis process uninterrupted.

On another note, what's the format of the data in the web account? It might be still possible to use it.

fxtrademark

Členem od Oct 27, 2009  9 zpráv(a,y) Mark Jackson (fxtrademark) Nov 17 2009 at 17:18
Great news, thanks. History data can be either an HTML report or download to excel (CSV). If either of these can be used that would be great. Please let me know. Thanks again for your assistance.

Staff

Členem od Jul 31, 2009  1371 zpráv(a,y) Ethan (Staff) Nov 17 2009 at 18:15
No problem.

Check your messages for instructions.

fxtrademark

Členem od Oct 27, 2009  9 zpráv(a,y) Mark Jackson (fxtrademark) Nov 17 2009 at 19:18
I've sent two emails with the separate files.

fxtrademark

Členem od Oct 27, 2009  9 zpráv(a,y) Mark Jackson (fxtrademark) Dec 05 2009 at 23:12
Can someone please check my account? After verifying the account with your verification process the data is not accurate for past history. Thanks in advance.

Staff

Členem od Jul 31, 2009  1371 zpráv(a,y) Ethan (Staff) Dec 06 2009 at 07:46
Mark,

Please send us a private message describing your issue in more detail.

Thank you.

fxtrademark

Členem od Oct 27, 2009  9 zpráv(a,y) Mark Jackson (fxtrademark) Dec 07 2009 at 06:45
Message has been sent, mahalo.

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