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Octa
v
Brokeři
Feb 12, 2016 at 11:51
Dear hopef,We sincerely apologize for this incident and would like to inform you that our web-site will be updated as soon as possible. Thank you for your attention to this topic, we hope that you'll have only positive experience with OctaFX in the future.Best regards,OctaFX Rep.
Octa
v
Brokeři
Feb 11, 2016 at 11:47
Hello hopef!Thank you for your feedback!1. We don't have EUR Skrill wallet, so, if you deposit EUR via Skrill, this deposit is converted into USD and then into EUR and it's called a double exchange and not a commission (we do not apply any commissions). So, if you deposit 100EUR by Skrill, you will finally have 97,5 EUR. I would recommend you to make deposits via Neteller which has the so-called EUR wallet.2. Let me make the situation clear. Initially, this bonus was supposed to be provided for all account types, but then the bonus program for cTrader had to be finished off and develop...
Octa
v
Brokeři
Feb 08, 2016 at 12:05
Dear hopef,Thank you for your opinion, and we are very sorry that you weren't happy about trading with us. We just want to let you know that OctaFX covers all the commissions and we don't have any hidden fees (all the information regarding commissions is provided at our web-site). This issue happened only because of the Skrill excnange rate and we are very sorry for this situation. Compensation for this issue has been already charged on your account. The follow-up letter with the detailed explanation of this situation has been sent to you by e-mail either.I also want to assure you that...
Octa
v
Brokeři
Jan 27, 2016 at 13:43
Dear fxinvestment,We highly appreciate your opinion and acquire either negative or positive feedback, but before charging the broker with fraud, please, share with us the detailed information, I mean the details of your issue, your full name, account number, screenshots and etc. in order for us to have an opportunity to consider the current situation and solve the problem. If you don't want to disclose your personal information publicly, you could refer to the OctaFX Custom Support Service any time!Best regards,OctaFX Rep.
Octa
v
Brokeři
Aug 30, 2015 at 11:52
Hello Rahadian Dimas!We highly appreciate your opinion, but in fact, OctaFX has thousands upon thousands of clients around the world, so if the broker was a scam, it would not have such a number of clients. People more often prefer to share their negative experience than the positive one, so, if you see some negative reviews, it is not a reason to charge the broker with a scam.Thus, if you have any particular issues and constructive feedback, please, share with us, but do not just copy and paste this “scam” messages without any detailed information (name, account number, screenshot...
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