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Alpari demo problem - Account Disable

DoubleTrap (ForexSeeker)
May 05 2010 at 00:18
posts 814
Anyone having the problem of suddenly account is disable in demo ?

This started when my Pc times set back to 2009 after i reboot my computer.
When create new account will run o.k, but when restart platform the account will disable as system recognize it as outdated.

Then i set back the time correctly to this year.
Open a new account and running for 2 days without closing platform.
Then suddenly this morning account is disable again.

Now i try to reinstall the platform again and hopefully account not get disable again.

Anyone experience this technical problem before ?

Information is Gold when come to organised.
casper79
May 05 2010 at 02:50
posts 17
I have had experience with my account being disabled a couple of times. I think Alpari did this from their end as I just put in random details and a fake email address when setting up.

I already have a live account with them and no probs. I just want to do some testing on their platform. My demo account has been running for a few days no problem but once again this is dumy details.

Maybe Alpari only want real details where people are interested in setting an account up with them.

Sorry don thave a solution apart from a new demo account but this doesnt help if you are testing over a period of time, but you should still have all your trades recorded if you have it link to myfxbook.

Good luck

Stefan Kuznia
HitMe
May 11 2010 at 16:29
posts 1
I had the same issue, and this is what Alpari wrote back... turns out I did fall into this category! :P

*****************************

Dear Sir


Thank you for your email.

We have recently deleted all Demo accounts adjudged to have incomplete/inaccurate or false personal contact details and/or bogus email addresses.


Is it possible that your account fell into this category ?


Best regards


Paul [Full name removed - please do not post personal information]

Senior Client Services Representative

Email: support@alpari.co.uk

Tel: +44 (0) 20 7426 2900

Fax: +44 (0) 20 7426 2949

Web: www.alpari.co.uk

 

Alpari (UK) Ltd

5th Floor

201 Bishopsgate

EC2M 3AB

DoubleTrap (ForexSeeker)
May 12 2010 at 02:57
posts 814
I did fill up the correct information later on.
After a days they got agent ring up to my hp asking how my demo doing and how is their service.
I chat about the demo account being disable problem, they said it might happened on data jam or line connection problem.

Then after a few days, the 2 new demo account also disable.

<a href='' target='_blank'><img src=''/></a>
<a href='' target='_blank'><img src=''/></a>

From the journal it did show that the problem is because of continues quoting the demo server and it feed up so disable my demo account.

Information is Gold when come to organised.
SarahStone
Oct 31 2011 at 07:25
posts 13
Interesting problem....
One time i had problem with limited time of working on demo but never with this, may be it is only on Alpari platform..

Gary Sharp myfxpt com
myfxpt
Nov 21 2011 at 04:43
posts 345
Just moved my demo trading to FXOpen.

myfxaa
Nov 22 2011 at 01:26
posts 6
Today I lost 4 Alpari U.S. demo accounts on myfxbook (two are a week old and two are about five weeks old). I have a live Alpari account. This is not the first time.

In my attempt to restore these accounts (because they are still working on the Mt4) myfxbook cannot link into the 'credentials' of my (Alpari) demo accounts.

Alpari techs and Alpari customer service claim they don't know why this has happened.

Full speed ahead to IBFX. No hoops to jump through - as long as your demo accounts are trading, they don't expire. They don't pull the rug out from under you on your demo accounts.

Note to Alpari U.S.
IBFX is a much better broker for these reasons: 1. Better customer service 2. Better functioning demo accounts 3. Better nano lot accounts (oh, wait, you DONT have nano accounts) 4. No issues with Mt4 Build upgrades.

If 95% of all forex traders lose money trading forex - then would it NOT be good business to help them out? Come on - give them a break! Give them nano lot accounts and give them demo accounts that don't expire!


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