I tried this broker for the first time a couple of years ago and so far my experience has been great. I use this account mainly for my leveraged crypto trades when I'm feeling over 90% certain on trend direction and so far my strategy has paid off big time. Volatility plus leverage can bring in some serious % gains :)
In terms of platform, you can't beat MT4 IMO, it's simple and effective.
For pricing, there are no withdrawal fees and spreads seem reasonable enough when you consider volatility.
With regard to customer service, it's a big thumbs up, they are always available, fast and friendly.
Features - they have everything I need, not sure what other features people would find useful...
One of my number 1 reasons I stuck around was that I didn't need to upload any sensitive information like a lot of other companies were asking for. Data leaks is always a big worry for me.
Overall, I can't think of much to complain about off the top of my head.