Those of us who have to deal with I-See-Bucketshop support know all too well the ridiculous low level of customer service. On their website, they boldly advertise:
'Unrivalled Customer Service
IC Markets strives to offer you the best possible customer service and support. Our team has a significant amount of experience within the forex industry, all of which trade themselves so they understand what traders want and need. You can trade with confidence knowing that the IC Markets team will always be there to help 24 hours 5 days a week.'
That is false advertising and anybody/Traders who have unacceptable level of customer service should highlight that to ASIC (Australian Securities & Investments Commission - https://www.asic.gov.au/about-asic/contact-us/how-to-complain/
) because ASIC review on I-See-Bucketshop registration is due on 2/01/2016. Any complaints lodge against this bucketshop broker will have an effect on ASIC review.
For me, I have already file my report on this bucketshop broker and as long as they cannot prove to me that spread widening on USD/CAD did happened as they claimed on 5/Mar/2015 to killed my account before its time, I will continue to post my issues wherever I can on this I-See-Bucketshop broker.
Quite frankly, I really do not give two hoots to that trading account as it, like so many other trading accounts before with more than 10 different brokers, would be wipe-out eventually anywhere. BUT I do have issues on the circumstances on how that account died before its time.
This broker used to be a good broker, but since last year, it has turned into a bucketshop broker and will be known to me as I-See-Bucketshop because that’s what it has degenerated into….i.e. a bucketshop broker.