Bell Canada Inks Partnership With Google Cloud To Use Generative AI-infused Technology

RTTNews | 504 hari yang lalu
Bell Canada Inks Partnership With Google Cloud To Use Generative AI-infused Technology

(RTTNews) - Communication company Bell Canada (BCE, BCE.TO) announced Tuesday the availability of Google Cloud Contact Center AI (CCAI) from Bell for Canadian businesses, the first fully AI solution for Bell enterprise and mid-market customers.

Google Cloud's CCAI from Bell is a managed solution supported by professional services expertise that enables intelligent customer and agent experience leveraging generative AI-infused technology.

Google CCAI from Bell offers scalability and flexibility that can be added to existing contact centre environments and to cloud contact centres of any size.

Google Cloud CCAI, supported by Bell's expert Professional and Managed Services teams, brings more intelligence and automation to help Bell, and the businesses they serve, digitally transform customer and employee experiences.

Bell will work with customers to customize use cases that leverage the power of the innovative technical solutions available with Google CCAI from Bell.

Bell is also deploying both the virtual agent and contact centre as a service AI solutions (CCAI and CCAIP) within its own contact centres, digitally transforming and AI-enabling their internal solutions, delivering improved customer experiences to Bell customers

Bell will now add Google CCAI solutions to its Contact Centre Practice, which has a proven track record of successful premise and cloud contact centre implementations with a commitment to customer satisfaction.

read more
TSX Modestly Higher As Financials, Mining Stocks Move Up

TSX Modestly Higher As Financials, Mining Stocks Move Up

Despite concerns about global trade, and political uncertainty in Europe, the Canadian market is modestly higher Tuesday afternoon, supported by gains in materials, industrials and financials sectors.
RTTNews | 1j 21min yang lalu
Swiss Market Settles Weak

Swiss Market Settles Weak

After opening with a big negative gap Tuesday morning, the Swiss market gradually recovered some lost ground, and even managed a brief spell in positive territory midway through the session, but failed to sustain momentum and finally ended the day's session in the red.
RTTNews | 1j 39min yang lalu
U.S. Consumer Confidence Index Edges Lower In August

U.S. Consumer Confidence Index Edges Lower In August

A report released by the Conference Board on Tuesday showing a modest deterioration by consumer confidence in the U.S. in the month of August. The Conference Board said its consumer confidence index dipped to 97.4 in August from an upwardly revised 98.7 in July.
RTTNews | 5j 31min yang lalu
U.S. Durable Goods Orders Slump 2.8% In July, Much Less Than Expected

U.S. Durable Goods Orders Slump 2.8% In July, Much Less Than Expected

Reflecting a continued plunge by orders for transportation equipment, the Commerce Department released a report on Tuesday showing a steep drop by new orders for U.S. manufactured durable goods in the month of July. The Commerce Department said durable goods orders slumped by 2.8 percent in July after plummeting by a revised 9.4 percent in June.
RTTNews | 5j 42min yang lalu
Bay Street May Open On Weak Note

Bay Street May Open On Weak Note

Canadian shares look headed for negative start on Tuesday, weighed down by weak oil prices, and concerns about global trade after U.S. President Donald Trump threatened 200% tariffs on China if Beijing does not export rare-earth magnets to the U.S.
RTTNews | 7j 1min yang lalu
U.S. Durable Goods Orders Tumble Less Than Expected In July

U.S. Durable Goods Orders Tumble Less Than Expected In July

Reflecting a continued plunge by orders for transportation equipment, the Commerce Department released a report on Tuesday showing a steep drop by new orders for U.S. manufactured durable goods in the month of July.
RTTNews | 7j 7min yang lalu
FTSE 100 Modestly Lower

FTSE 100 Modestly Lower

After posting gains in the previous five sessions, the U.K. market is exhibiting weakness on Tuesday, weighed down by losses in financials and retail sectors.
RTTNews | 7j 29min yang lalu