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Bell Canada Inks Partnership With Google Cloud To Use Generative AI-infused Technology

RTTNews | 570 days ago

Bell Canada Inks Partnership With Google Cloud To Use Generative AI-infused Technology

(RTTNews) - Communication company Bell Canada (BCE, BCE.TO) announced Tuesday the availability of Google Cloud Contact Center AI (CCAI) from Bell for Canadian businesses, the first fully AI solution for Bell enterprise and mid-market customers.

Google Cloud's CCAI from Bell is a managed solution supported by professional services expertise that enables intelligent customer and agent experience leveraging generative AI-infused technology.

Google CCAI from Bell offers scalability and flexibility that can be added to existing contact centre environments and to cloud contact centres of any size.

Google Cloud CCAI, supported by Bell's expert Professional and Managed Services teams, brings more intelligence and automation to help Bell, and the businesses they serve, digitally transform customer and employee experiences.

Bell will work with customers to customize use cases that leverage the power of the innovative technical solutions available with Google CCAI from Bell.

Bell is also deploying both the virtual agent and contact centre as a service AI solutions (CCAI and CCAIP) within its own contact centres, digitally transforming and AI-enabling their internal solutions, delivering improved customer experiences to Bell customers

Bell will now add Google CCAI solutions to its Contact Centre Practice, which has a proven track record of successful premise and cloud contact centre implementations with a commitment to customer satisfaction.

Tags: BCE BCE.TO

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DAX Drops To 2-month Low

DAX Drops To 2-month Low

German stocks are down in negative territory on Friday and the benchmark DAX is near two-month lows, as investors, assessing the recent interest rate decisions of the major central banks, and the developments on the trade front, remain cautious and mostly making cautious moves.

RTTNews | 43 minutes ago

Sensex, Nifty End Lower On Mixed Global Cues

Sensex, Nifty End Lower On Mixed Global Cues

Indian shares ended lower on Friday as renewed foreign investor selling overshadowed upbeat corporate earnings and easing global trade tensions.

RTTNews | 53 minutes ago

European Shares Subdued Before Key Inflation Reading

European Shares Subdued Before Key Inflation Reading

European stocks drifted lower on Friday, and the euro consolidated losses ahead of key Eurozone inflation data due later in the day. Earlier in the day, data showed that French consumer price inflation slowed further below the European Central Bank's target in October despite an unexpectedly strong upswing in the economy.

RTTNews | 2h 10min ago

Asian Shares Mixed; Nikkei Sets New Record As Tech Stocks Surge

Asian Shares Mixed; Nikkei Sets New Record As Tech Stocks Surge

Asian stocks ended mixed on Friday, with Japan's Nikkei hitting a record high on the back of a weaker yen and strong gains in the tech sector while Chinese and Hong Kong markets retreated after a survey showed China's factory activity shrank for a seventh month in October.

RTTNews | 2h 29min ago

Japan Industrial Output Rebounds; Tokyo Inflation Accelerates

Japan Industrial Output Rebounds; Tokyo Inflation Accelerates

Japan's industrial production rebounded at a stronger-than-expected pace at the end of the third quarter and inflation in Tokyo accelerated further in October, official data revealed Friday. Industrial output advanced 2.2 percent month-on-month, in contrast to the 1.5 percent drop in August, the Ministry of Economy, Trade and Industry said. Output was forecast to grow moderately by 1.5 percent.

RTTNews | 4h 23min ago

NZ Dollar Falls As China Manufacturing Activity Shrinks

NZ Dollar Falls As China Manufacturing Activity Shrinks

The New Zealand dollar weakened against other major currencies in the Asian session on Friday, after data showed that China's manufacturing sector contraction deepened in October.

RTTNews | 5h 15min ago

European Shares Seen Tad Lower At Open

European Shares Seen Tad Lower At Open

European markets may open slightly lower on Friday, although tech stocks may rise following strong earnings from e-commerce giant Amazon and iPhone maker Apple.

RTTNews | 5h 33min ago

NZ Dollar Falls Against Majors

NZ Dollar Falls Against Majors

The New Zealand dollar weakened against other major currencies in the Asian session on Friday.

RTTNews | 5h 36min ago

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