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FXCM Truncating MT4 History

Mike Yap
mikeyap9
Jul 21 2013 at 23:37
65 příspěvků
A genius at FXCM decided recently to truncate the transaction history on MT4 Terminal to ONE month. If you have an account with them, check your history tab. Help me get the full history or at least a rolling 12 months back. Complain to their support team by writing to [email protected]

Thanks

petays
Jul 23 2013 at 20:36
86 příspěvků
Hmm, you must mean FXCM US, don't you.
My FXCM UK MT4 account has (now as I checked it) full history back to start of April 2013 when I opened it.
And you can you their WEB interface to get account reports (from any period you need) - even though I don't know which fields they use for sorting.

Being Bearish or Bullish Makes No Difference
Mike Yap
mikeyap9
Jul 23 2013 at 20:39
65 příspěvků
Yes, US. I cannot use the account reports to link here.

petays
Jul 23 2013 at 20:45
86 příspěvků
Sorry hear that.
It seems that most MT4 bridges with US brokers has some problems to keed data in synch (with MT4) because actual transactions are not executed inside MT4 servers.

Being Bearish or Bullish Makes No Difference
Jason Rogers (jasonrogers)
Jul 26 2013 at 18:19
272 příspěvků
mikeyap9 posted:
A genius at FXCM decided recently to truncate the transaction history on MT4 Terminal to ONE month. If you have an account with them, check your history tab. Help me get the full history or at least a rolling 12 months back. Complain to their support team by writing to [email protected]

Thanks


Hi Mike,

I just noticed this message of yours today and followed up with our tech team regarding your request. They told me you've already spoken with them about a solution which I'm glad to hear.

For future reference to everyone else, you can use the TS publisher to get this trade info from Trading Station instead of MT4, since the same login details work on both platforms:
https://www.myfxbook.com/help/trading-station-publisher-wizard

Jason

FXRX
Jul 26 2013 at 22:50
70 příspěvků
I have an FXCM US account and can see all my history since the account was established. Have you tried right-clicking anywhere in the Account History section and clicking the 'All History' context menu item?

You win some, you lose some.
Mike Yap
mikeyap9
Jul 26 2013 at 23:27
65 příspěvků
Yeah did that. Look here, I loss 3 months worth of data and it's not fixed yet.

2013.06.14 04:10 buy 0.14 gbpaud 1.63972 1.63072 1.68055 2013.06.14 07:54 1.63059 0.00 0.00 0.00 -122.69
2013.03.05 18:25 balance Funds transfer. 14349365 - ACH

What server are you on if you don't mind? I'm on FXCM-USDReal03 - Forex Capital Markets, LLC

I cannot use TradeStation here, I'm a signal provider on most MT4 signal sites. I'm getting frustrated with FXCM. MT4 is an after thought to them. I also discovered swap information is not available on the terminal. I wanted to calculate potential cost such as spread , commission and swap to any given trade and add that to risk before I traded. But I can't without this information. My EA cannot go to TS to check swaps there.

FXRX
Jul 27 2013 at 07:30
70 příspěvků
I am on FXCM-USDReal03 as well. I only use my FXCM account for spread comparison purposes. My primary accounts are on Alpari and FXDD.

Personally, I think the spreads on FXCM are a bit high. Have you looked into Alpari?

You win some, you lose some.
Mike Yap
mikeyap9
Jul 31 2013 at 19:33
65 příspěvků
My history is back. Thanks FXCM.

FXRX
Jul 31 2013 at 21:09
70 příspěvků
Sweet!

You win some, you lose some.
Jason Rogers (jasonrogers)
Jul 31 2013 at 22:26
272 příspěvků
mikeyap9 posted:
My history is back. Thanks FXCM.


Glad to hear it. I was told it might take a few days. Thanks for the update 😄

GSI
GSI_PLC
May 18 2015 at 10:49
8 příspěvků
I have the same problem with my signal account. MT4 not showing full history even if i ask it to. I contacted FXCM live help and i was told that the limitation for the history can not be fixed.
This is extremely frustrating since i need full history for my signal account. Now i have to find another broker and my 3 months worth of trading on signal account is wasted completely.
A very bad surprice from FXCM...

rob559
May 18 2015 at 16:12
1916 příspěvků
the kind of stupid problems that they are expert in it...started at this broker it took not long to figure out that they are looking like a scam broker

Jason Rogers (jasonrogers)
May 18 2015 at 21:05
272 příspěvků
GSI_PLC posted:
I have the same problem with my signal account. MT4 not showing full history even if i ask it to. I contacted FXCM live help and i was told that the limitation for the history can not be fixed.
This is extremely frustrating since i need full history for my signal account. Now i have to find another broker and my 3 months worth of trading on signal account is wasted completely.
A very bad surprice from FXCM...


FXCM archives the history on MT4 after some time as do some other brokers: https://www.myfxbook.com/help#help_31

Depending on how you plan to use this data from your signal account, our tech support team may be able to provide you with a solution. If you send me a private message with your contact details, I'll be happy to arrange a follow up for you with them.

Jason Rogers (jasonrogers)
May 18 2015 at 21:15
272 příspěvků
rob559 posted:
the kind of stupid problems that they are expert in it...started at this broker it took not long to figure out that they are looking like a scam broker


I'm sorry to hear of you weren't please with our service, but I appreciate your feedback. If if it's not too much trouble, could you tell me a bit more about what you didn't like? The information you provide can help us to improve our service.

GSI
GSI_PLC
May 19 2015 at 06:42
8 příspěvků
I sent you a PM. As I already said, there is no alternative for me. I need to see all my trading history in my mt4 Account History tab. My mt4 EA is reading information from there.

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