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Important - Auto Update Issue

Ethan (Staff)
May 20 2013 at 08:39
1394 příspěvků
Dear members,

As you know, we have an auto update option for MetaTrader 4 accounts. With this method accounts update through the investor password. Since a few days, the accounts in auto update mode no longer update every 5 minutes and this is because brokers are blocking our servers. We have tens of thousands of accounts with this method and this is why the account might be still updating in other analysis websites using the investor password (as they have very few accounts which are yet to be noticed by brokers, but eventually will be).

If you wish to keep having an auto update option, we suggest contacting your broker regarding this issue as soon as possible so we can work with them toward a solution, otherwise, you'll have to revert to the EA/Publisher method.

Your feedback/comments/suggestions are much appreciated.

Thanks.

moerwadi (moerwadi)
May 20 2013 at 09:06
293 příspěvků
I became so yes, I just click connect in settings, all updates back
thank,s Ethan

Ethan (Staff)
May 20 2013 at 10:54
1394 příspěvků
moerwadi posted:
I became so yes, I just click connect in settings, all updates back
thank,s Ethan


This only refreshes the connection until is it blocked again (can be a matter of minutes or hours).

PipGnostic
TheCyclist
May 20 2013 at 11:43
724 příspěvků
All the brokers blocked you at once?

Well, just want to say again you guys do one hell of a website.

Ethan (Staff)
May 20 2013 at 14:02
1394 příspěvků
TheCyclist posted:
All the brokers blocked you at once?

Well, just want to say again you guys do one hell of a website.


Not sure if they are actively blocking us or maybe it has something to do with the latest build 500 of MT4, but it seems our servers are getting blocked by different brokers for the last few days (more and more brokers as time goes by). We did contact several brokers which are trying to find out what has changed on their end but it seems to be a global issue with MT4.

Not much to do from our end at this time.

Thanks for the feedback 😄

moerwadi (moerwadi)
May 20 2013 at 14:05
293 příspěvků
just one way,may be change to publisher method is better
thank,s

SioliBros
May 20 2013 at 14:21
3 příspěvků
ok, i've contacted my broker (avafx) and they told me there will be no problems with them
but the autoupdate function DISAPPEARED from the new account menu
please can you restore it?
thanks

Systematic Trader (FXKaiten)
May 20 2013 at 14:21
12 příspěvků
Hello Ethan,

I'm using Pepperstone. I don't think they are blocking anything but I noticed that the Auto Update option disappeared from the menu. Does that have to do with the broker or is there another reason? I was trying to add more accounts and I am not able at the moment.

MyFXBook is the best FX service on the web hands down. Please keep up the great work.

vontogr (togr)
May 20 2013 at 14:21
4862 příspěvků
Staff posted:
Dear members,

As you know, we have an auto update option for MetaTrader 4 accounts. With this method accounts update through the investor password. Since a few days, the accounts in auto update mode no longer update every 5 minutes and this is because brokers are blocking our servers. We have tens of thousands of accounts with this method and this is why the account might be still updating in other analysis websites using the investor password (as they have very few accounts which are yet to be noticed by brokers, but eventually will be).

If you wish to keep having an auto update option, we suggest contacting your broker regarding this issue as soon as possible so we can work with them toward a solution, otherwise, you'll have to revert to the EA/Publisher method.

Your feedback/comments/suggestions are much appreciated.

Thanks.


I have many accounts with auto update.
If i add your EA to each of them what would be the result on Myfxbook? Do i loose my existing accounts in my portfolio?

Ethan (Staff)
May 20 2013 at 14:22
1394 příspěvků
SioliBros posted:
ok, i've contacted my broker (avafx) and they told me there will be no problems with them
but the autoupdate function DISAPPEARED from the new account menu
please can you restore it?
thanks


We've removed it for now due to the current situation. There is no point of adding accounts with this method if it stops working completely within the next few days.

Téma je uzamčena