We are glad to know that first of all you have contacted our customer support in order to resolve the situation. Though, we are sorry, that our customer support’s explanation didn’t satisfy you and we consider that this issue should be clarified here, so everyone could see our point.
As you have rightly pointed out - our customer support has informed you, that your partner’s commission has been cancelled due to the violation of the rules. In the first place we would like to remind you that each client before becoming an FBS Partner confirms that he/she has read Partner Agreement and has no objection to it. According to the Partner Agreement:
7.4. In case partner commission was received for Buy and Sell orders opened for the same instrument and held in the market simultaneously, while the difference between the opening prices of the orders was less than 5 points, the Company has ground to consider the partner's actions fraudulent and reserves the right to cancel the paid commission (the value is valid for 4-digit quotes. For 5-digit quotes a difference between opening and closing price should exceed 59 points).https://fbs.com/docs/partners_agreement_en.pdf
As we see in our system, you have 4 clients. We have checked the trading history of all of your clients and have found out that all of them were using hedged positions, while the difference between the opening prices of these orders was less than 5 (59) points. Unfortunately, this may be considered as the proof that the Partner commission in this case has been received with the help of fraudulent actions.
Thus, your statement that if one client violates the rules, all Partner commission is cancelled is not true, since in your case all of your clients were using this scheme. We would like you to note that only that commission is cancelled, which has been got for the hedged orders with the difference between the opening prices less than 5 (59) points.
As you may see, the condition about the difference in 5 (59) points doesn’t mean that the hedging is not allowed.
We hope that we have managed to clarify all the issues and have high expectation that such situation will not take place in the future.