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"Just Oil"
Sep 05, 2011 at 11:33
會員從Jan 14, 2010開始
2279帖子
Oil stopped responding again today while I was in trade. 10 minutes it was off. i contacted live help they were having some problem again and asked me if I was affected. Thankfully, it started responding and I moved stop to BE as I was in profit.
Seeing now, I was never in danger as price never got even close to my stop. at worst it hit my entry and dropped back and much lower now about 70 pips from my entry. But I am ok. on such days you never knows how far it can go.
The good thing is that broker is willing to work with investor in cases when trade is affected by platform malfunction caused by some problem with broker.
I remember MB Trading and it was horrible. Their platform was causing many problems and they never accepted their fault.
Seeing now, I was never in danger as price never got even close to my stop. at worst it hit my entry and dropped back and much lower now about 70 pips from my entry. But I am ok. on such days you never knows how far it can go.
The good thing is that broker is willing to work with investor in cases when trade is affected by platform malfunction caused by some problem with broker.
I remember MB Trading and it was horrible. Their platform was causing many problems and they never accepted their fault.

forex_trader_36599
會員從May 13, 2011開始
1329帖子
Sep 05, 2011 at 14:12
會員從May 13, 2011開始
1329帖子
I have not notice that before. but currently recording all data about the trades that taken by arb system, some brokers are defınetly delaying order execution on fast moves. Alpari uk, this is been done by suspending the server I guess. I had send to many emails about the issue but for sure ı have not got any answer. MBT has the latest order execution with Oanda.
From: Steve Walker [mailto:[email protected]]
Sent: 26 August 2011 16:22
To: Alpari (UK) Customer Services
Subject: Re: 15:26:21 '3164438': cannot login [No connection]
Hı
I am still waiting answer to my questıons regarding the
connection issues
here another example
2011.08.26 11:00:15 '3148988': cannot login [No connection]
NO ERROR CREATED ON MT4 SIDE
HERE IS ANOTHER GREAT EXECUTION ISSUE!!
JURNAL SAYS CLOSED
YOUR SERVER SAYS NOT CLOSED
2011.08.26 11:03:37 '3148988': order #226711938 buy 0.10 EURUSD closing at 1.43595 failed [Trade timeout]
2011.08.26 11:02:15 '3148988': order #226711938 buy 0.10 EURUSD at 1.43408 sl: 0.00000 tp: 0.00000 closed at price 1.43624
please advise
waker
From: Steve Walker [mailto:[email protected]]
Sent: 26 August 2011 16:22
To: Alpari (UK) Customer Services
Subject: Re: 15:26:21 '3164438': cannot login [No connection]
Hı
I am still waiting answer to my questıons regarding the
connection issues
here another example
2011.08.26 11:00:15 '3148988': cannot login [No connection]
NO ERROR CREATED ON MT4 SIDE
HERE IS ANOTHER GREAT EXECUTION ISSUE!!
JURNAL SAYS CLOSED
YOUR SERVER SAYS NOT CLOSED
2011.08.26 11:03:37 '3148988': order #226711938 buy 0.10 EURUSD closing at 1.43595 failed [Trade timeout]
2011.08.26 11:02:15 '3148988': order #226711938 buy 0.10 EURUSD at 1.43408 sl: 0.00000 tp: 0.00000 closed at price 1.43624
please advise
waker

forex_trader_36599
會員從May 13, 2011開始
1329帖子
Sep 05, 2011 at 14:13
會員從May 13, 2011開始
1329帖子
From: Alpari (UK) Customer Services
To: 'Steve Walker'
Cc: Alpari (UK) Customer Services
Sent: Friday, August 26, 2011 6:25 PM
Subject: RE: 15:26:21 '3164438': cannot login [No connection]
Dear Sir
Thank you for your email.
My colleague, Mr Chenery, is still waiting for an answer from our technical team.
As soon as he will receive a response, he will contact you.
Kind Regards
Laura Lubrano
Senior Client Services Representative
Email: [email protected]
Tel: +44 (0) 20 7426 2900
Fax: +44 (0) 20 7426 2949
Web: www.alpari.co.uk
Alpari (UK) Ltd
5th Floor
201 Bishopsgate
EC2M 3AB
To: 'Steve Walker'
Cc: Alpari (UK) Customer Services
Sent: Friday, August 26, 2011 6:25 PM
Subject: RE: 15:26:21 '3164438': cannot login [No connection]
Dear Sir
Thank you for your email.
My colleague, Mr Chenery, is still waiting for an answer from our technical team.
As soon as he will receive a response, he will contact you.
Kind Regards
Laura Lubrano
Senior Client Services Representative
Email: [email protected]
Tel: +44 (0) 20 7426 2900
Fax: +44 (0) 20 7426 2949
Web: www.alpari.co.uk
Alpari (UK) Ltd
5th Floor
201 Bishopsgate
EC2M 3AB

forex_trader_36599
會員從May 13, 2011開始
1329帖子
Sep 05, 2011 at 14:18
會員從May 13, 2011開始
1329帖子
my suggestion is they compare their server prices with faster prices and if they find a gap then suspend or delay order executıon. this is not created against only arb trading. this is definetly effecting all traders order execution. I am quite sure about that due I have some information about that issue.
walker
walker

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