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"Just Oil"
Member Since Jan 14, 2010
2279 posts
Sep 05, 2011 at 11:33
Oil stopped responding again today while I was in trade. 10 minutes it was off. i contacted live help they were having some problem again and asked me if I was affected. Thankfully, it started responding and I moved stop to BE as I was in profit.
Seeing now, I was never in danger as price never got even close to my stop. at worst it hit my entry and dropped back and much lower now about 70 pips from my entry. But I am ok. on such days you never knows how far it can go.
The good thing is that broker is willing to work with investor in cases when trade is affected by platform malfunction caused by some problem with broker.
I remember MB Trading and it was horrible. Their platform was causing many problems and they never accepted their fault.
Seeing now, I was never in danger as price never got even close to my stop. at worst it hit my entry and dropped back and much lower now about 70 pips from my entry. But I am ok. on such days you never knows how far it can go.
The good thing is that broker is willing to work with investor in cases when trade is affected by platform malfunction caused by some problem with broker.
I remember MB Trading and it was horrible. Their platform was causing many problems and they never accepted their fault.
forex_trader_36599
Member Since May 13, 2011
1329 posts
Sep 05, 2011 at 14:12
I have not notice that before. but currently recording all data about the trades that taken by arb system, some brokers are defınetly delaying order execution on fast moves. Alpari uk, this is been done by suspending the server I guess. I had send to many emails about the issue but for sure ı have not got any answer. MBT has the latest order execution with Oanda.
From: Steve Walker [mailto:[email protected]]
Sent: 26 August 2011 16:22
To: Alpari (UK) Customer Services
Subject: Re: 15:26:21 '3164438': cannot login [No connection]
Hı
I am still waiting answer to my questıons regarding the
connection issues
here another example
2011.08.26 11:00:15 '3148988': cannot login [No connection]
NO ERROR CREATED ON MT4 SIDE
HERE IS ANOTHER GREAT EXECUTION ISSUE!!
JURNAL SAYS CLOSED
YOUR SERVER SAYS NOT CLOSED
2011.08.26 11:03:37 '3148988': order #226711938 buy 0.10 EURUSD closing at 1.43595 failed [Trade timeout]
2011.08.26 11:02:15 '3148988': order #226711938 buy 0.10 EURUSD at 1.43408 sl: 0.00000 tp: 0.00000 closed at price 1.43624
please advise
waker
From: Steve Walker [mailto:[email protected]]
Sent: 26 August 2011 16:22
To: Alpari (UK) Customer Services
Subject: Re: 15:26:21 '3164438': cannot login [No connection]
Hı
I am still waiting answer to my questıons regarding the
connection issues
here another example
2011.08.26 11:00:15 '3148988': cannot login [No connection]
NO ERROR CREATED ON MT4 SIDE
HERE IS ANOTHER GREAT EXECUTION ISSUE!!
JURNAL SAYS CLOSED
YOUR SERVER SAYS NOT CLOSED
2011.08.26 11:03:37 '3148988': order #226711938 buy 0.10 EURUSD closing at 1.43595 failed [Trade timeout]
2011.08.26 11:02:15 '3148988': order #226711938 buy 0.10 EURUSD at 1.43408 sl: 0.00000 tp: 0.00000 closed at price 1.43624
please advise
waker
forex_trader_36599
Member Since May 13, 2011
1329 posts
Sep 05, 2011 at 14:13
From: Alpari (UK) Customer Services
To: 'Steve Walker'
Cc: Alpari (UK) Customer Services
Sent: Friday, August 26, 2011 6:25 PM
Subject: RE: 15:26:21 '3164438': cannot login [No connection]
Dear Sir
Thank you for your email.
My colleague, Mr Chenery, is still waiting for an answer from our technical team.
As soon as he will receive a response, he will contact you.
Kind Regards
Laura Lubrano
Senior Client Services Representative
Email: [email protected]
Tel: +44 (0) 20 7426 2900
Fax: +44 (0) 20 7426 2949
Web: www.alpari.co.uk
Alpari (UK) Ltd
5th Floor
201 Bishopsgate
EC2M 3AB
To: 'Steve Walker'
Cc: Alpari (UK) Customer Services
Sent: Friday, August 26, 2011 6:25 PM
Subject: RE: 15:26:21 '3164438': cannot login [No connection]
Dear Sir
Thank you for your email.
My colleague, Mr Chenery, is still waiting for an answer from our technical team.
As soon as he will receive a response, he will contact you.
Kind Regards
Laura Lubrano
Senior Client Services Representative
Email: [email protected]
Tel: +44 (0) 20 7426 2900
Fax: +44 (0) 20 7426 2949
Web: www.alpari.co.uk
Alpari (UK) Ltd
5th Floor
201 Bishopsgate
EC2M 3AB
Member Since Jan 14, 2010
2279 posts
Sep 05, 2011 at 14:13
sly bastards.
forex_trader_36599
Member Since May 13, 2011
1329 posts
Sep 05, 2011 at 14:14
please notice they say "still" due this in my fifth or more email.😡😡
Member Since Jan 14, 2010
2279 posts
Sep 05, 2011 at 14:15
Going out to walk my wife. We are having baby now any day now. The due date has passed. It's a boy 😀
Member Since Jan 14, 2010
2279 posts
Sep 05, 2011 at 14:16
I would say that FXPrimus always answers my questions and they compensated me for trade lost due to platform issues. Thsi is really good.
Member Since Jan 14, 2010
2279 posts
Sep 05, 2011 at 14:16
Frankly, when i traded currencies I have never had any issues. It is only oil that makes problems and from what they told me it somehow related to their liquidity provider.
forex_trader_36599
Member Since May 13, 2011
1329 posts
Sep 05, 2011 at 14:18
my suggestion is they compare their server prices with faster prices and if they find a gap then suspend or delay order executıon. this is not created against only arb trading. this is definetly effecting all traders order execution. I am quite sure about that due I have some information about that issue.
walker
walker
forex_trader_36599
Member Since May 13, 2011
1329 posts
Sep 05, 2011 at 14:19
Chikot posted:
Going out to walk my wife. We are having baby now any day now. The due date has passed. It's a boy 😀
good boy😄😄😄
Member Since Jan 14, 2010
2279 posts
Sep 05, 2011 at 16:48
I suppose it's me ?😉
Member Since Jan 14, 2010
2279 posts
Sep 05, 2011 at 16:49
Amazing oil run on such day. it went 7 times of my risk. who knows. No crystal ball.
forex_trader_36599
Member Since May 13, 2011
1329 posts
Sep 05, 2011 at 16:49
Chikot posted:
I suppose it's me ?😉
your baby😄
Member Since Jan 14, 2010
2279 posts
Sep 05, 2011 at 16:58
😁
walker36 posted:
Chikot posted:
I suppose it's me ?😉
your baby😄
forex_trader_36599
Member Since May 13, 2011
1329 posts
Sep 05, 2011 at 19:38
where did you find that FXPRIMUS from?
Member Since Jan 14, 2010
2279 posts
Sep 05, 2011 at 22:09
I was told about it last spring. It is a good broker actually. Currency pairs never have any problems. it is just oil.
forex_trader_36599
Member Since May 13, 2011
1329 posts
Sep 05, 2011 at 22:20
it seems good. order execution speed (demo) is best I have seen.
Member Since Jan 14, 2010
2279 posts
Sep 05, 2011 at 22:24
(edited Sep 05, 2011 at 22:24)
not to mention they look responsible when problem is from their side. MB trading was not willing to do anything even on small account.
forex_trader_36599
Member Since May 13, 2011
1329 posts
Sep 05, 2011 at 22:28
%90 of brokers are same.
Member Since Jan 14, 2010
2279 posts
Sep 05, 2011 at 22:30
I am not the kind of the guy who blames brokers for losses. It is only this kind of problem with non responsive platform while I am in trade that worries me. Otherwise I think no big difference.
