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FXOpen Markets Limited
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Dec 13, 2017 at 09:59
Dear POP54, Thank you for taking your time to share your experiences online. We appreciate all the feedback we receive. Our company values put customer satisfaction as top priority and we are committed to our customers. Thanks again for being a loyal client and writing this awesome review.Kind regards, FXOpen team
FXOpen Markets Limited
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Sep 27, 2017 at 14:40
Dear 9jayc7,Please note that withdrawals are available only Monday to Friday, and if you request a withdrawal on Friday evening, the soonest possible withdrawal time will be from Monday morning. All the requests are approved manually by Finance department. This happened in your case. The money was successfully withdrawn on Monday.Kind regards, FXOpen
FXOpen Markets Limited
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Jul 05, 2017 at 14:56
Dear DosoonFX, Please be aware that your card payout was processed as a reversal of your previous deposit. In cases linked with card payments, the ARN number is the unique number that tags a credit card transaction. If you are querying a credit card transaction, having the ARN will allow your Bank to track the transaction. In your case the ARN of the reversal is the same as of the deposit, this fact may be a cause of your issue.Moreover, the reversal is possibly not reflected in your account history, consequently, the balance of your account is changed, and a record of the deposit is annulled....
FXOpen Markets Limited
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Jun 30, 2017 at 12:12
Dear Sir,We kindly ask you to provide us with your accoutn number for investigation or contact FXOpen support in live chat or at
[email protected]
directly.FXOpen is a company with almost 15 year long history and excellent reputation so we are very surprised to be hearing about withdrawal issuesKind regards,FXOpen
FXOpen Markets Limited
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Jun 30, 2017 at 12:11
Dear Sir,We kindly ask you to provide us with your accoutn number for investigation or contact FXOpen support in live chat or at
[email protected]
directly.FXOpen is a company with almost 15 year long history and excellent reputation so we are very surprised to be hearing about withdrawal issuesKind regards,FXOpen
FXOpen Markets Limited
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Oct 09, 2016 at 06:19
Dear Sir,According to our terms and conditions, the commission rate is recalculated once a month according to an account's equity or/and trading turnover at the end of the trading period: https://support.fxopen.com/Knowledgebase/Article/View/209/466/commissions-and-bonusesYou were charged 10 units per lot trade round-turn commission because your equity was less than USD 1000 at the end of the trading period. We have set your commissions to 5 units of a base currency per lot traded round-turn as your equity exceeds USD 1000.Kind regards,FXOpen
FXOpen Markets Limited
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Sep 12, 2016 at 14:57
Dear ahmedfouad,A Stop Loss is a market order, which is executed at the first available price in the market. In January 2015, during the situation you`re referring to, CHF pairs had low liquidity. Thus, orders were executed at the prices available at that moment. Regards,FXOpen
FXOpen PAMM
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Aug 13, 2016 at 11:02
@drum Please contact FXOpen Live Chat support. Our managers will resolve your problem.
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